topic Re: My Camera Library Disappeared in Arlo Pro 2

My Camera Library Disappeared

Witkowiak — Mon, 13 May 2019 18:09:50 GMT

Hi,

I have 4 cameras set up in my business and all of a sudden the library on a few of them seem to have disappeared. How do I recover the recordings? The cameras are always plugged in so they are fully charged, so that's not the issue. This has not been an issue ever before, just something I noticed recently. I'm hoping this is just a glitch, any help is greatly appreciated!

Thanks,

Chris

My Camera Library Disappeared

jguerdat — Mon, 13 May 2019 18:10:01 GMT

Do you have a filter set in the library? The funnel icon at the top should be empty, not filled in. If filled, click on it, reset and save.

My Camera Library Disappeared

Witkowiak — Mon, 13 May 2019 18:10:16 GMT

I dont believe so, I actually don’t see a funnel icon. I didn’t change any settings and this never used to be an issue. But now on 2 of my cameras there is no library all of a sudden, and the other 2 are just fine and have a library. I don’t get it!

My Camera Library Disappeared

brh — Mon, 13 May 2019 18:10:27 GMT

@Witkowiak,

Try power cycling the base and see if that fixes the problem.

Brian

Re: My Camera Library Disappeared

Witkowiak — Wed, 15 May 2019 13:47:48 GMT

Ok thank you, I will try that tonight.

Re: My Camera Library Disappeared

Witkowiak — Mon, 20 May 2019 13:09:07 GMT

So I tried power cycling and re-configuring the camera, and still no luck. All other 3 cameras have been working fine, it's just this one that no longer records videos in the library. I called Arlo support twice and they walked me through a bunch of reduntant steps, all to no avail. This is very frustrating, especially since this camera is for the main entrance in my business. Does anyone else have any ideas on how a camera can just stop recording vidoes to the library (the live feed still works fine, FYI.)

Re: My Camera Library Disappeared

jguerdat — Mon, 20 May 2019 13:12:41 GMT

Swap cameras around to see if the problem follows the camera.

Re: My Camera Library Disappeared

Witkowiak — Mon, 20 May 2019 13:18:07 GMT

Ok I'll give that a shot. Thanks!