topic Custom mode is erased but keeps disappearing? Happening also on standard armed mode in Arlo Pro 2

Custom mode is erased but keeps disappearing? Happening also on standard armed mode

DavidCruiseSF — Wed, 15 May 2019 15:22:35 GMT

In the past few weeks I notices that I had my custom mode erased, and now after I re-created it and put back all of the rules, some of the fules are starting to dissapear. This is also happening in the standard ARMED mode, where I have rules to record other cameras and turn on lights, and now they are starting to dissapear. Anyone know what is going on?

I want to add, the modes and rules are showing up differently on the mobile app vs online web brower. The app looks fine, but on the web brower app they are not showing up correctly.

Re: Custom mode is erased but keeps disappearing? Happening also on standard armed mode

Dannybear — Wed, 15 May 2019 15:23:33 GMT

The only workaround I have is to delete basic activity zones from all your cameras. Then rebuild the schedules, modes and rules.
The cause is firmware related.
Arlo support is your only choice to have this firmware issue resolved.

https://www.arlo.com/en-us/support/contact.aspx

Re: Custom mode is erased but keeps disappearing? Happening also on standard armed mode

DavidCruiseSF — Thu, 23 May 2019 06:19:01 GMT

I do not understand why Arlo/Netgear can’t fix these silly problems. It’s amateur hour over there and they just keep releasing new products instead of fixing the ones they already sold us.

Re: Custom mode is erased but keeps disappearing? Happening also on standard armed mode

Dannybear — Thu, 23 May 2019 07:15:51 GMT

As to why, your obviously not a shareholder. No I’m not one either.

I will look at what other workarounds might be about.