topic Re: Geofencing failing on partners Android Phone. Don't see pencil to edit on partner's phone? in Arlo Pro 2

Geofencing failing on partners Android Phone. Don't see pencil to edit on partner's phone?

Craig0 — Fri, 10 May 2019 22:02:26 GMT

While geofencing works perfectly fine on my phone, it does not work on my partners account. When I leave the house it armes. Her phone is set to geofencing but it does not have the pencil to edit, is this correct, is there something I have missed? This is being run on android on both phones.

Re: Geofencing failing on partners Android Phone. Don't see pencil to edit on partner's phone?

JessicaP — Fri, 10 May 2019 22:02:34 GMT

Hey @Craig0,

For grant access users, they won't see a pencil icon to edit Geofencing; only account owners have access to this. But what problems are you specifically having with Geofencing on your partner's phone?

Re: Geofencing failing on partners Android Phone. Don't see pencil to edit on partner's phone?

Craig0 — Sat, 11 May 2019 02:30:57 GMT

Hi JessicaP

Geofencing is set up and working fine on my phone but dosnt work on my partners phone. When I leave for work she is still in the house but geofencing will arm the system when I get out of set zone.

Re: Geofencing failing on partners Android Phone. Don't see pencil to edit on partner's phone?

JessicaP — Tue, 14 May 2019 19:25:11 GMT

Have you tried disabling your partner's device from Geofencing and re-enabling to see if that helps? Also make sure that her location permission is turned on from her phone.