topic Fixed Length of Time not working properly in Arlo Pro 2

Fixed Length of Time not working properly

kasnh — Sun, 05 May 2019 01:51:52 GMT

Another issue I'm having.

The cameras were set to record at 'Fixed length of Time' to 60s and was working fine for a day but today I get recordings short or more than 60s. What is happening?!?!? I've power cycled my base and it still does this! No, I have not reseated the batteries on the cameras, I refuse to. This things should be a "set it and forget it" devices and not to monitor the security cameras 24/7 if they're working or not!

Re: Fixed Length of Time not working properly

Dannybear — Sun, 05 May 2019 02:59:55 GMT

The last camera firmware update released awhile back added an additional content stream to the recording and the base station does not work well because of it.

Re: Fixed Length of Time not working properly

jguerdat — Sun, 05 May 2019 14:35:49 GMT

Try rebooting the base to see if that helps.

Re: Fixed Length of Time not working properly

crocker — Sun, 05 May 2019 22:24:52 GMT

I have the same problem! I have 5 camera's all set with a fixed recording time of 40 seconds each. Now when motion is triggered the recording times vary wildly. Sometimes recordings are only 14 seconds or 7 seconds or whatever seconds.

I have rebooted the base station by switching it off and also pulling the plug. I have also tried deleting and re-syncing one camera and that did not correct the problem.

This problem seems to coincide with the recent base station update.

I hope Arlo fixes the problem soon?

I really don't want to reset my base station!!

Re: Fixed Length of Time not working properly

ShayneS — Mon, 06 May 2019 18:28:56 GMT

@crocker Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Fixed Length of Time not working properly

crocker — Mon, 06 May 2019 18:42:58 GMT

Thank you for the link! As I am still having issues, I will reach out to customer support.