topic Re: New Arlo Pro 2 system active zones not working in Arlo Pro 2

New Arlo Pro 2 system active zones not working

ceiffert — Tue, 16 Apr 2019 23:36:45 GMT

I have a new Arlo Pro 2 system, currently with three cameras installed outdoors. I have setup "Activity Zones" on two of the 3. The zones did not work, picking up motion outside of the zone. Both cameras are connected to AC power. After reading a few tech posts, I performed the following on one camera: Removed device from base station Removed and re-installed battery in camera Added the device again to the bast station Set up the activity zone. This did not work. I also tried to set up a separate mode just for activity zones. This also did not work. Any assistance would be greatly appreciated. Thank you Christopher

Re: New Arlo Pro 2 system active zones not working

ShayneS — Tue, 16 Apr 2019 23:37:41 GMT

Hi @ceiffert

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: New Arlo Pro 2 system active zones not working

sacharles — Fri, 03 May 2019 11:40:20 GMT

It took a while butr isolated this issue. The cameras will record on motion with no zones or 1 or 2 zones, add a third zone and they will not record on motion. I reporting this to a Arlo rep. She said they wil address the issue.

Re: New Arlo Pro 2 system active zones not working

buckeyeinDC — Fri, 03 May 2019 12:34:11 GMT

Well that solves my issue. After the update I added a 3rd zone and the recording has been non-stop.

thanks

Re: New Arlo Pro 2 system active zones not working

ShayneS — Fri, 03 May 2019 15:13:10 GMT

Hi @sacharles

That is a good first step. Please continue to keep the Customer Support agent updated on any findings so we can get the issue resolved.