topic CVR Videos Are Missing in Arlo Pro 2

CVR Videos Are Missing

AnswerSeeker — Mon, 29 Apr 2019 23:03:29 GMT

I have CVR Subscription. When I log into to look for the CVR, I notice that this has missing videos. I had to provide evidence to police but this system has failed when we needed help. So I have decided to put HIK VISION Camera wired ones which seem to have more reliability than these cameras. So If you just need cameras for deterrent purposes then use Arlo cameras otherwise Please go with what the industry uses. I need help if anyone at arlo can find the video I need. Please contact me. I do not want to hear excuses from support staff, the System either works reliably or does not work. When it comes to security, it should work reliably.

CVR Videos Are Missing

ShayneS — Mon, 29 Apr 2019 23:03:52 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: CVR Videos Are Missing

AnswerSeeker — Wed, 08 May 2019 10:29:01 GMT

Yes tried support as well they have also not been successful so far.

Re: CVR Videos Are Missing

ShayneS — Wed, 08 May 2019 18:06:58 GMT

Did you receive the reply from support on 5//6/19? Customer Support was asking for some information from you.

Re: CVR Videos Are Missing

AnswerSeeker — Thu, 09 May 2019 04:55:44 GMT

Yes. I supplied information but they have not been able to provide any resolution so far. That is how the support works I suppose.

Re: CVR Videos Are Missing

AnswerSeeker — Thu, 09 May 2019 04:57:26 GMT

I even gave them file name

Re: CVR Videos Are Missing

AnswerSeeker — Tue, 04 Jun 2019 14:19:23 GMT

Hi All,

Arlo support team has not been able to resolve the issue.

Here is the final verdict:

If you are serious about security camera then Arlo Pro 2 or any of the arlo wireless product is not recommended, Please go to wired HIKVISION OR DAHUA models. These cameras seem to have better reliability if you need a video for investigations later on.

Re: CVR Videos Are Missing

AnswerSeeker — Tue, 04 Jun 2019 14:21:53 GMT

Hi All,

Arlo support team has not been able to resolve the issue.

Here is the final verdict: