topic Cannot access my account from the app. Both "Account" and "System" are blanked out. in Arlo Pro 2

Cannot access my account from the app. Both "Account" and "System" are blanked out.

Bensin — Fri, 26 Apr 2019 21:05:32 GMT

I am about to sell my estate and my question is how to change owner? I have opened the app but cannot where you are supposed to make changes of things. But two of the options " Account" and " System" are dimmed out and cannot be accessed. How do I proceed to change e-mail adress and perhaps owner name etc. ? Hope for help. Bengt Sinner

Re: Cannot access my account from the app. Both "Account" and "System" are blanked out.

TomMac — Fri, 26 Apr 2019 21:05:48 GMT

@Bensin wrote:
I am about to sell my estate and my question is how to change owner? I have opened the app but cannot where you are supposed to make changes of things. But two of the options " Account" and " System" are dimmed out and cannot be accessed. How do I proceed to change e-mail adress and perhaps owner name etc. ? Hope for help. Bengt Sinner

Go to Settings/each camera and use REMOVE DEVICE, then do the same for the Base.

The new owner sets it up as a new account

Re: Cannot access my account from the app. Both "Account" and "System" are blank

Bensin — Sat, 04 May 2019 08:22:49 GMT

Many Thanks for the answer.
I have not tested yet as I will sell the house First.

But your solution is Very obvious and will certainly work.