topic Re: Motion alerts doesn't appear and does not show me the option for free cloud recording for 7 days in Arlo Pro 2

Motion alerts doesn't appear and does not show me the option for free cloud recording for 7 days

kletbett — Mon, 22 Apr 2019 18:48:43 GMT

after returning my previous arlo pro 2 camera set due to connection issues, the new set i received in exchange is not giving motion alerts nor does it show me the option for free cloud recording for 7 days.

Re: Motion alerts doesn't appear and does not show me the option for free cloud recording for 7 days

MTD31 — Mon, 22 Apr 2019 22:52:50 GMT

I have the same setting across all cameras. Motrion was working yesterday on Camera 1 yesterday. Today it is not. Still 52% power. Can sosmeone help? The motion sensor does not yield yellow on motion. Can someone help as to what my next step is?

Re: Motion alerts doesn't appear and does not show me the option for free cloud recording for 7 days

JessicaP — Wed, 24 Apr 2019 23:09:11 GMT

Hi @kletbett,

Try to reinstall your Arlo app to see if that helps. Could you clarify what you mean you can't see the option for "free cloud recording for 7 days"? Could you provide a screenshot?

Hey @MTD31,

Try testing your motion detection test to make sure that it's working properly. You can read here on how to use the test: How do I use the motion detection test for my Arlo device?