topic Arlo pro 2 camera false alarms in Arlo Pro 2

Arlo pro 2 camera false alarms

Pops35 — Mon, 15 Apr 2019 17:10:09 GMT

I have had two false alarms from my pro2 camera. There seems to be an echo in the camera when you activate it. It doesn’t seem to matter if the audio is on or off.

Re: Arlo pro 2 camera false alarms

Dannybear — Fri, 12 Apr 2019 02:39:42 GMT

Can you post a link to a video for us to view?

Manually record the camera for 10sec, then go to the library and tap on the option to the right of the video and choose share and then copy link to paste into your post.
The link only lasts 24hrs.

Re: Arlo pro 2 camera false alarms

Pops35 — Fri, 12 Apr 2019 11:25:57 GMT

https://arlo.netgear.com/hmsweb/users/library/share/link/73F2EFEE554866A1_201904

Re: Arlo pro 2 camera false alarms

Dannybear — Fri, 12 Apr 2019 12:24:19 GMT

When I play the video on my iPhone, I can hear a tapping sound at about every second. I assume this is a clock, would that be correct?
I can also hear a faint swishing sound also. Is this what you hearing as an echo or have I missed something.
When you say that you get false alarms, regardless of the audio turned on or off, have you been setting the audio level in the alarm mode rule for the camera?

Re: Arlo pro 2 camera false alarms

Pops35 — Fri, 12 Apr 2019 21:39:50 GMT

https://arlo.netgear.com/hmsweb/users/library/share/link/41346CDDBFFE1AF0_201904

Re: Arlo pro 2 camera false alarms

Pops35 — Fri, 12 Apr 2019 21:42:33 GMT

Thanks. The camera has been moved from original location. Yes there is a clock ticking in that room. The echo is when someone speaks and it goes at least four times. Sounds like you are in a canyon. I moved back to original location and took another video which illustrates the echo.

Re: Arlo pro 2 camera false alarms

Dannybear — Sat, 13 Apr 2019 00:51:26 GMT

I’m not sure if I can explain this, I wonder if the echo is your playback audio cycling back through the camera’s microphone as it was recording. To prove this just turn down the audio on the Device the App is running on and record again to see if the echo persists.
Back to the false alarms, have you checked your camera rule settings in the armed mode your using to lower the microphone sensitivity to minimum?

Re: Arlo pro 2 camera false alarms

Pops35 — Sat, 13 Apr 2019 15:22:40 GMT

I’ve already tried shutting volume completely off on speaker and mic. Still had the echo in this camera. I have four other cameras all set the same which I’ve had no problems.

Re: Arlo pro 2 camera false alarms

Dannybear — Sat, 13 Apr 2019 19:38:57 GMT

Well you have me stumped.
Have you tried reinserting the battery, deleting the camera from the account and resync back in?
You probably have a dud camera and should contact arlo support to escalate a replacement.