topic Re: Arlo Pro 2 loosing charge quickly in Arlo Pro 2

Arlo Pro 2 loosing charge quickly

Porta59 — Thu, 04 Apr 2019 07:18:08 GMT

My 3 Arlo Pro 2's have been starting to behave strangely. They loose their charge very quickly.
When charging the blue light starts to flash and after it's steady blue. Tha app says 100%. However, one of the cameras went from 100 % to 72% after 24 hours. The next one from 100% to 88% overnight, the third is charging right now. This just happened, previously they lasted a couple of months. I haven't changed anything in the settings, they are all on optimized in the video settings.

BR
Stefan

Re: Arlo Pro 2 loosing charge quickly

Dannybear — Thu, 04 Apr 2019 10:37:59 GMT

Do you have a subscription tied to your system?
If so it might be that something has changed server side and forcing the camera’s to constantly stream and using up the battery.
If not then the base station you may need a factory reboot that will wipe everything and have you start fresh. Check the faqs before doing this first.

You can also try the usual camera wipe from the settings, and reload them back. Resetting the base station, re power the base etc.

Alternatively you can go for support.

Re: Arlo Pro 2 loosing charge quickly

Porta59 — Fri, 05 Apr 2019 05:49:20 GMT

Thx for you answer.

No subscription.

I will try the resets you are mentioning.

Concerning support, it seems like they really are doing their best to make it as difficult as possible to reach them

Re: Arlo Pro 2 loosing charge quickly

Dannybear — Fri, 05 Apr 2019 07:26:24 GMT

There is a drop down menu for country phone numbers on the support page, you need to drill in to another support page to see it.

Re: Arlo Pro 2 loosing charge quickly

jguerdat — Fri, 05 Apr 2019 12:23:55 GMT

Click on Cotact Support at the bottom here and again on the 2nd page. The 3rd page has the contact info.

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Pro 2 loosing charge quickly

Porta59 — Mon, 08 Apr 2019 05:44:45 GMT

Thanks for your input.

After a restart of the base station it seems to be OK again.