topic Re: CVR/Timeline Not Working ARLO Q Wired Camera in Arlo Pro 2

I have no timeline or motion detection recordings in the last 10 days

ntreldal — Thu, 28 Mar 2019 15:22:06 GMT

I have no timeline or motion dection recordings to the last approx. 10 days.

I have one CVR camera and one only recording when motion is detected - both Arlo Pro 2.

Is lack of motion dection recordings also related to this?

I get plenty of "motion detected" alerts, but no recordings.

Not really valuable Arlo solution for the time being...

I have no timeline or motion detection recordings in the last 10 days

ShayneS — Thu, 28 Mar 2019 17:40:21 GMT

Hi @ntreldal

Have you tried to reboot the camera by removing & re-inserting the battery?

I have no timeline or motion detection recordings in the last 10 days

nymmer — Thu, 28 Mar 2019 17:40:39 GMT

I’m having exactly the same issue with 3 of my 5 cameras...and yes I have reboot d, I have removed battery and put back in. Also , hav checked settings and all at the same. They were working fine until the past few days.

Re: CVR/Timeline Not Working ARLO Q Wired Camera

ShayneS — Thu, 28 Mar 2019 17:41:41 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: CVR/Timeline Not Working ARLO Q Wired Camera

nymmer — Thu, 28 Mar 2019 17:59:17 GMT

Lol...yep and live chat just sits there. No one ever comes on. It brings up a blank screen.

Re: CVR/Timeline Not Working ARLO Q Wired Camera

ShayneS — Thu, 28 Mar 2019 18:28:07 GMT

@nymmer

I will create a case for you, Can you PM me the email address you used to create your account when you first set up your system?

Re: I have no timeline or motion detection recordings in the last 10 days

ntreldal — Thu, 28 Mar 2019 20:34:52 GMT

Got it to work now!

Reboot doesn't do it. Did that several times.

I went into (iOS App) Settings -> Manage Cam. Status -> Moved the CVR Cam. to "deativate", moved it back up to active and then linked it to the CVR Plan again.

Now timeline is working again as well as motion decetion recordings...

I tried contacting live chat support multiple times, but they are "not available" during the whole day...

NOT easy Arlo!

Do we get a refund for the last 10 days with no 24/7 recordings?

Re: I have no timeline or motion detection recordings in the last 10 days

nymmer — Thu, 28 Mar 2019 22:32:52 GMT

Same issue with live chat.....no one there, EVER! Ridiculous,

ill try what you did and see if that works,

Re: I have no timeline or motion detection recordings in the last 10 days

eSFY — Sat, 30 Mar 2019 17:01:29 GMT

ntreldal, exactly how did you do that? On my iPhone I do not see any "Manage Cam" or any way to deactivate from the CVR plan.

@ntreldal wrote:

Got it to work now!

Reboot doesn't do it. Did that several times.

I went into (iOS App) Settings -> Manage Cam. Status -> Moved the CVR Cam. to "deativate", moved it back up to active and then linked it to the CVR Plan again.

Now timeline is working again as well as motion decetion recordings...

Re: I have no timeline or motion detection recordings in the last 10 days

ntreldal — Fri, 05 Apr 2019 08:29:10 GMT

@eSFY

Sorry, missed a step:

I went into Settings -> Subscription -> Manage Cam. Status

See screendump and hope it works.