topic This Arlo device is offline. in Arlo Pro 2

This Arlo device is offline.

M56 — Thu, 28 Mar 2019 17:02:48 GMT

I have (2) Arlo Pro2 Cameras. I've had both of these cameras mounted in the same location for months. Recently, I keep getting this message from 1 of the cameras... This Arlo device is offline. Please make sure it is connected to the Internet. Visit support arlo.com. What might be causing this camera going offline?

Re: This Arlo device is offline.

jguerdat — Thu, 28 Mar 2019 17:07:26 GMT

Try triggering a recording by walking in front of it. I occasionally have to force close the app or log out and back in to clear that message because it's a display issue and not real.

Re: This Arlo device is offline.

CarlosAg — Tue, 09 Apr 2019 02:57:35 GMT

Sadly, one of my cameras keeps doing the same every so often, I thought at first it was battery draining (as one of the bugs a year ago was causing), but I actually noticed that I need to remove the battery and place it again and it will continue to work, for example just came home to see it offline, removed the battery and place the same battery and it actually shows 80% charged.

Firmware: 1.125.11.4_29092

Hardware: H3