topic Re: Big problem with arlo pro 2 cameras in Arlo Pro 2

Big problem with arlo pro 2 cameras & CVR

Gusb — Thu, 21 Mar 2019 15:53:21 GMT

I have an arlo pro 2 system with 5 cameras. Two of these cameras have the CVR program active, but when i try to see a particular moment, the image recorded doesn't correspond to the time showed. It seems a minor problem, but makes completely useless this service because it's very difficult to find the exact moment scrolling down troughout all the recorded hours. I've been looking for a solution on the internet, but it seems to be a problem of the system or website and i arlo is not pronouncing about this product fail. Anyone has more information about it? I'm thinking to return the product... Thanks.

Re: Big problem with arlo pro 2 cameras

ShayneS — Thu, 21 Mar 2019 15:59:30 GMT

Hi @Gusb

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Big problem with arlo pro 2 cameras

Gusb — Wed, 27 Mar 2019 09:14:33 GMT

Hi,

I have been reading in other messages that is a problem recurrent from a year ago but you still offering this pay service and charging all the months.

I think you should priorize the problem due is a payement service. Do you have an estimate date to fix this problem?

Thanks.

Re: Big problem with arlo pro 2 cameras

ShayneS — Wed, 27 Mar 2019 16:25:47 GMT

HI @Gusb

I do not have an exact ETA for you at the moment, I apologize. Feel free to contact customer support anytime as well. I have provided the link here for you.Arlo Tech Support