topic Re: Agreed to swap faulty camera with support team but never responded back... in Arlo Pro 2

Agreed to swap faulty camera with support team but never responded back...

Nenesisdazza — Wed, 27 Mar 2019 15:24:57 GMT

Hi does anyone know why UK support has stopped? We are still a real country, with real people using the products?? Netgear agreed to swap a faulty camera of mine 9 weeks ago and then ignored me ever since when I asked how do I return it? They won’t give me a UK number to call, have ignored dozens of emails and don’t respond to twitter, is netgear going bust???

Re: Agreed to swap faulty camera with support team but never responded back...

Dannybear — Wed, 27 Mar 2019 15:25:07 GMT

I find that the arlo support contact phone list is well hidden.

Look for the drop down list at the bottom of the page, see link below

https://www.arlo.com/en-us/support/contact.aspx

Re: Agreed to swap faulty camera with support team but never responded back...

michaelkenward — Wed, 27 Mar 2019 15:25:17 GMT

@Nenesisdazza wrote:
....is netgear going bust???

Maybe, but Arlo is now a standalone company ever since an IPO last August.

No point in trying to call Netgear for help.