topic "This camera could not be added" error in Arlo Pro 2

"This camera could not be added" error

Joshelmo — Wed, 27 Mar 2019 15:22:58 GMT

Just bought the 4. Aneta Arlo Pro 2 Kit and Setup was easy as this is my second base unit.
2 cameras syn easily but the remaining 2 did not do so despite numerous reinstalling and updating the firmware. Although the 2 cameras are in the list it it indicates “This camera could not be added “ when I tried to move them from inactive to active using drag and drop it would not allow me to drop into active camera section.
Anyone experienced this and can help?
Kind regards
Josh

Ps is there an Australian Arlo help desk I can call as am based in Sydney.

Re: "This camera could not be added" error

jguerdat — Wed, 27 Mar 2019 15:23:21 GMT

Use the phone pull-down list here:

https://www.arlo.com/en-us/support/contact.aspx

Re: "This camera could not be added" error

Joshelmo — Wed, 03 Apr 2019 23:24:14 GMT

Thanks for the tip. Called Arlo customer service and they were great. Issue is that I have exceeded the free use on 4 cameras as my second set of four cameras puts it past the free first four. Subscribe to get the second set of cameras on and all good.
Love Arlo System hence bought a second set. Best thing since sliced bread! Keep up the good work Arlo!