topic Re: Missing 7 days of recordings in Arlo Pro 2

Missing 7 days of recordings

Glasto — Tue, 26 Mar 2019 06:27:57 GMT

Can you tell me why I'm missing this footage? Only realised when I needed to look back on a recording from 3 days ago and it's gone, not just on one particular camera but all of them.

Re: Missing 7 days of recordings

Dannybear — Tue, 26 Mar 2019 11:12:41 GMT

I’m interested to know what time zone you’re in or what country please.

Are you still getting email notifications from the cameras after you noticed the library was empty. If so can you check the time stamp in the email is correct.

Can you check if the videos exist on the backup USB if installed.

Re: Missing 7 days of recordings

Glasto — Tue, 26 Mar 2019 14:01:00 GMT

I'm in the UK.
I don't opt for email notifications so can't check that.
I do have a USB installed and that too is missing the recordings.

Re: Missing 7 days of recordings

Glasto — Tue, 26 Mar 2019 14:38:37 GMT

I'll take some of that back....
It has recorded on the USB. Weird why it's not in the cloud.

Re: Missing 7 days of recordings

jguerdat — Tue, 26 Mar 2019 16:40:32 GMT

If it's on the USB drive but not the cloud it sounds like your Internet connection is dropping. Of course, missing videos on the USB drive is a different issue.

Re: Missing 7 days of recordings

Glasto — Tue, 26 Mar 2019 16:43:58 GMT

Ok thanks for that info!

Re: Missing 7 days of recordings

Dannybear — Tue, 26 Mar 2019 21:01:48 GMT

@Glasto
So are you able to tell if recent recordings are being uploaded into the cloud library?

Re: Missing 7 days of recordings

Glasto — Tue, 26 Mar 2019 21:38:26 GMT

Yes they are now.

Re: Missing 7 days of recordings

Dannybear — Tue, 26 Mar 2019 21:51:30 GMT

Glad to hear,

There needs to be an easier way to check your backup USB recordings.

Re: Missing 7 days of recordings

jguerdat — Wed, 27 Mar 2019 00:28:34 GMT

It's said that an update later on will allow users to view videos on the microSD card in the Ultra bases. I don't know if this will be expanded to the Pro bases, too.