topic Re: Camera connects then says “Cannot connect” in Arlo Pro 2

Camera connects then says “Cannot connect”

Beltfed762 — Mon, 25 Mar 2019 07:59:15 GMT

Got an Arlo pro 2 system with 3 pro 2 cameras. The first 2 cameras connected and work fine but the third will sync and connect but when I open the Arlo app, there is an error message on that camera that’s says it failed to connect.
Deleting the camera from the base station and trying again does the same thing. I’ve tried every trouble shooting step I can find online or think of.

Any help is appreciated.

Re: Camera connects then says “Cannot connect”

jguerdat — Mon, 25 Mar 2019 12:40:03 GMT

Have you tried both the app and browser to see if there's a difference? Also, try logging out and back in.

Re: Camera connects then says “Cannot connect”

Beltfed762 — Mon, 25 Mar 2019 14:39:44 GMT

Don’t have access to a browser but tried everything else.

the attached pictures is the error I get. It syncs but doesn’t work

Re: Camera connects then says “Cannot connect”

jguerdat — Mon, 25 Mar 2019 18:55:03 GMT

Can't see the image until approved. You can use a mobile browser by telling the browser to use the desktop site.

Re: Camera connects then says “Cannot connect”

Beltfed762 — Tue, 26 Mar 2019 08:12:23 GMT

Is it possible to escalate this issue to get help from Arlo? I’ve tried everything I’ve read online and the Arlo website just directs me to forums or FAQ’s.

Re: Camera connects then says “Cannot connect”

jguerdat — Tue, 26 Mar 2019 12:58:51 GMT

Use the Contact Support link at the bottom here and again on the 2nd page. On the 3rd page you get contact info:

https://www.arlo.com/en-us/support/contact.aspx