topic Re: Firmware update stuck in Arlo Pro 2

Firmware update stuck

Cal-chrome_8 — Tue, 16 Oct 2018 17:37:05 GMT

I have 3 Arlo Pro 2 cameras plus the base station. I purchased and installed these in early July 2018. Only 3 mths old! One of the cameras has been stuck at "Firmware Update in Progress" for 3 days! Very upset about this and cannot get a hold of Customer Suppprt. Battery for that camera at 81%. How do you fix this? I've seen several complaints about this.! Paid a lot of money for this system and love it but not working now. Need to fix it NOW!

Re: Firmware update stuck

Jamesgd — Thu, 18 Oct 2018 20:29:27 GMT

I have been having the same issues. I hope to find a solution soon.

Re: Firmware update stuck

ShayneS — Thu, 18 Oct 2018 21:38:19 GMT

Jamesgd,

What is the issue you are experiencing with your device?

Re: Firmware update stuck

Jamesgd — Mon, 25 Mar 2019 21:48:47 GMT

The device no longer works. Ever since the update the device will not connect. I have tried different batteries and chargers and I have called support multiple times having them walk me through the process. Sadly it just does not work since the firmware update. Since I got the device a little over a year before it was no longer under warranty. My other devices have not had these issues. I personally find it ridiculous that I have a very expensive paper weight of a camera now due to a firmware update. Please feel free to email me for fastest response.

Re: Firmware update stuck

ShayneS — Mon, 25 Mar 2019 21:50:51 GMT

@Jamesgd

Have you tried removing the camera from the Settings > My devices then re-add it? Does the Camera turn on when you insert the battery? What are the status LED's when inserting the battery?