topic Re: Arlo Pro 2 no audio in live view or after recording in Arlo Pro 2

Arlo Pro 2 no audio in live view or after recording

ScotCamera — Fri, 22 Mar 2019 16:44:39 GMT

My new arlo pro 2 doesn't play any audio in live view or after recording. Any ideas why not? The audio works fine on other cameras

Re: Arlo Pro 2 no audio in live view or after recording

ScotCamera — Fri, 22 Mar 2019 16:44:59 GMT

After further investigation, it turns out there is audio but it is unexceptable low...

Re: Arlo Pro 2 no audio in live view or after recording

jguerdat — Fri, 22 Mar 2019 16:45:11 GMT

Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Pro 2 no audio in live view or after recording

ScotCamera — Fri, 22 Mar 2019 18:41:37 GMT

Looking into this even more, the audio sounds loud on my iPhone 8 (safari) but sounds low in a Chrome browser. Are there any know issues like that?

Re: Arlo Pro 2 no audio in live view or after recording

ScotCamera — Fri, 22 Mar 2019 18:45:50 GMT

What I meant to say that the audio sounds fine from within the Arlo app on my iPhone 8 but weak from a Chrome browser on my desktop computer

Re: Arlo Pro 2 no audio in live view or after recording

jguerdat — Sat, 23 Mar 2019 00:38:12 GMT

On a computer, you should be able to raise the mic gain in the sound control panel.

Re: Arlo Pro 2 no audio in live view or after recording

ScotCamera — Sat, 23 Mar 2019 03:54:44 GMT

I have several Arlo Pro 2 cameras in which audio is fine. It's only the recently purchased one that seem to have issues. The audio levels are good with all cameras when played through the Arlo app on my iPhone 8 but when played on my laptop browser, the recently purchased camera is the only one with issues playing audio.

Re: Arlo Pro 2 no audio in live view or after recording

jguerdat — Sat, 23 Mar 2019 13:45:35 GMT

If the firmware is up to date, remove and resync it. If still no good, swap at the store or open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

arlo pro 2 out of stock?

ScotCamera — Tue, 09 Apr 2019 02:59:44 GMT

I sent back my defective Arlo Pro 2 last week and today I got back a Arlo Pro for a replacement. I was told they were out of stock of Arlo Pro 2's and I needed to wait until they got more. They couldn't say how long that wait would be. Anyone else in the community waiting for an Arlo Pro 2 replacement? Thanks

Re: Arlo Pro 2 no audio in live view or after recording

ScotCamera — Tue, 09 Apr 2019 03:12:00 GMT

I sent the defective arlo pro 2 back and they sent me back an Arlo Pro instead. They said they were out of stock of Arlo Pro 2's. Now I'm just waiting for them to get back to me on when they have Arlo Pro 2's back in stock 😞

Cannot replace defective Arlo Pro 2 because out of stock?

ScotCamera — Tue, 09 Apr 2019 19:55:24 GMT

I sent my defective Arlo Pro 2 back for repair and when I got my replacement is was an Arlo Pro (I wouldn't notice?). I was told they were out of stock of the Arlo Pro 2's and I would have to wait unitl they got more. They couldn't give me a date either.

Does anyone know when I will get my replacement? It would have been nice if Arlo gave me a heads up they were out. Why can't Arlo send me a new one? I can order an Arlo Pro 2 today from Amazon or Best Buy if they credit my credit card for the price of the defective Arlo Pro 2.
I'm still waiting to hear a solution from Arlo

Re: Cannot replace defective Arlo Pro 2 because out of stock?

JessicaP — Tue, 09 Apr 2019 20:39:38 GMT

Hi @ScotCamera,

I reviewed your case and escalated it further for our team to help out further. We appreciate your patience and understanding regarding this.