topic Library Is Empty & No Longer Recording Movement in Arlo Pro 2

Library Is Empty & No Longer Recording Movement

Mark524 — Mon, 25 Mar 2019 17:45:38 GMT

Cameras no longer recording movement? Library is empty, no longer have a rolling 7 day history?

Library Is Empty & No Longer Recording Movement

Kiraevo — Mon, 25 Mar 2019 17:46:03 GMT

Same here. No motion detected and no recording in library since 3/21. Help please!

Library Is Empty & No Longer Recording Movement

jguerdat — Mon, 25 Mar 2019 17:46:16 GMT

Are the motion indicators for each camera i the Devices tab black or gray? Gray is disarmed. Check your active modes using a web browser - the apps have issues checking and displaying properly.

Re: Library Is Empty & No Longer Recording Movement

wesusingarlo — Wed, 10 Apr 2019 01:28:47 GMT

I have a similar problem. I still have old videos, but no new videos. Arlo had been working fine for a long while and suddenly it stopped, but the cameras and base station are working fine. There are a couple of similar recent posts so maybe it's a system issue that affects a lot of users?

Re: Library Is Empty & No Longer Recording Movement

Mark524 — Wed, 10 Apr 2019 01:31:44 GMT

What I found out was the hub was not in armed mode.

Re: Library Is Empty & No Longer Recording Movement

wesusingarlo — Wed, 10 Apr 2019 01:40:59 GMT

Interesting. Are you saying that it switched to Disarmed on it's own?

Nothing changed on my unit that I can tell. It's armed and running, just not recording anything to the Library anymore. I was thinking that it would be something on the server side since nothing changed on my end.

Re: Library Is Empty & No Longer Recording Movement

Dannybear — Wed, 10 Apr 2019 03:06:05 GMT

This may not be relevant but I noticed that when I use the App on the mobile and go to look at modes in the mode page it is easy to change what is selected when you swipe up to view your custom modes. The change is not noticed so you automatically think that it changes by itself. It should have a pop up confirmation to prevent this.
After saying the above, I have my operational settings changed by themselves when I use basic activity zones.

Re: Library Is Empty & No Longer Recording Movement

Jbehzad — Wed, 10 Apr 2019 17:22:31 GMT

I have 5 arlo pro 2 cameras set up. Four of them record motion but one does not. Ive check setting and everything is set up identically like the others. I move it inside next to the hub to test and it still does not record. Ive done the motion test and the yellow light doesnt show motion. Not sure why it would randomly stop picking up motion.

Re: Library Is Empty & No Longer Recording Movement

Jbehzad — Wed, 10 Apr 2019 17:32:56 GMT

Problem solved. If your motion is not working remove battery from actual camera and resync camera