topic Arlo Customer Support ? in Arlo Pro 2

Arlo Customer Support ?

Damienjp — Thu, 21 Mar 2019 21:58:16 GMT

I just got the Arlo pro 2 system installed with 2 cameras inside the house and 1 camera with a Arlo motion spotlight outside... soon adding 2 more cameras. Currently it’s on the schedule mode so that while I’m at work or sleeping it’s armed, etc.

My question is how to set zones where the outside cameras are armed at night and the inside follow the schedule ?

Is there a call center here in America? I’ve been trying for the last two days to get some help via calling in and it’s been extreme awful experience. I waited 45 minutes on hold to finally connect to someone from India and couldn’t understand a word he was saying. Tell him what I needed some help with, he asks for my email then placed me on hold for another 20+ minutes only to come back shocked I was still on the phone waiting then told me to call back later.

I tried again today... wasted 10 minutes explaining what I needed she placed me on hold for 5 minutes to come back and ask for my email address, placed me on hold again for 5 to come back and ask for my email again... I flipped out and I could hear her laughing then telling me she couldn’t hear me which made hang up...

I almost wanna return everything and go somewhere else... literally the worst customer service.

Re: Arlo Customer Support ?

Dannybear — Fri, 22 Mar 2019 01:24:01 GMT

There is only one schedule mode available so only one time line.

Suggest you consider what you want and when, then create custom modes that reflect the requirements. E.g. daytime mode and nighttime mode.
When you create the modes add in a rule for each camera and set the various options for detection, recordings, alerts etc.

One you have the modes sorted then setup the schedule to operate those custom modes required.

Then if you’re really keen setup the geofencing to select armed mode while away and schedule mode when at home.

Re: Arlo Customer Support ?

ShayneS — Fri, 22 Mar 2019 18:30:43 GMT

Hi @Damienjp

we apologize for the poor experience you received contacting Customer Support. I have sent you a PM with further information pertaining this issue.