topic Re: Issue with ATT internet, base station offline/cannot connect to my.arlo.com in Arlo Pro 2

Issue with ATT internet, base station offline/cannot connect to my.arlo.com

FlipPat31 — Wed, 20 Mar 2019 04:59:27 GMT

I have the Arlo Pro 2 Base Station connected to 6 Arlo Pro 2 cameras. I’m not sure but after one of the updates, the base station hasn’t been responsive to the app (which has been going on for almost 2 weeks). No footage are recording and I have not been able to see live footage. Whenever I turn off and turn on the base station, it works for about 15 minutes or so, but then it stops.

When I’m on the app, it can’t collect information from the base station. When I go to the devices section, it’s constanly saying “getting information”...

I’m not sure what’s going on and I really don’t want to reset the whole system to factory settings because positioning all 6 cameras is such a chore. Anyone having the same issues or have a fix?

Re: Base station not connecting to the internet

Dannybear — Tue, 19 Mar 2019 09:24:40 GMT

Have you got access to a web browser to see if you can access arlo ok.

If you’re using local wifi on your mobile, turn it off and see if you can access arlo ok using the cellular network instead.

If you’re modem router has dual band wifi then try using the 5Ghz band for the mobile Instead of the 2.4ghz channel that the base station shares with the modem router.

Also if you have smart devices like Chromecast or google home change these to the 5Ghz band if you can or turn them off as they too can share the same wifi channel with arlo and your modem router.

Re: Base station not connecting to the internet

Puraj83 — Tue, 19 Mar 2019 10:14:07 GMT

Same problem as of early this morning...

Re: Base station not connecting to the internet

jguerdat — Tue, 19 Mar 2019 13:41:44 GMT

But did you try anything suggested above? WHat have you tried? WHat do you see?

Amber lights. Please help.

Seanloy — Wed, 20 Mar 2019 05:21:22 GMT

Woke up this morning and noticed my arlo base had an amber internet light. Did some rebooting and nothing changed. Did a factory reset and now have two amber lights (internet and cameras). Anyone willing to help?

Re: Amber lights. Please help.

jguerdat — Tue, 19 Mar 2019 21:58:00 GMT

The amber Internet light might be solved by just rebooting the modem, router and base, in that order, letting each initialize before going on to the next. Unfortunately, having reset causes the Camera LED to go amber and you may need to do a full reset and start fresh. Remove all devices in Settings, My Devices. Use the Add Device selection in the Devices tab to claim the base. Sync the cameras. Be sure to note all settings, modes, rules, and schedule before doing this to speed rebuilding.

A quick thing to try before going that far is to simply see if you can claim the base as above and see if everything works. If not, you're stuck with the full reset.

My.Arlo.com not working at all

Garrj1912 — Tue, 19 Mar 2019 22:05:04 GMT

Arlo stopped connecting to the internet this AM. Tried clearing cache, etc. no luck. Went to log onto the my.arlo.com and it wont even come up. Called support, they finally agreed it was a server issue, but did not know about it and had no knowledge of when it would be fixed. Anyone have a clue whats up?

Re: Amber lights. Please help.

Seanloy — Tue, 19 Mar 2019 22:06:13 GMT

Ok bare with me. I’m not a tech guy. I have the ATT router. And the Arlo base. Where/what would the modem be?

Re: Base station not connecting to the internet

Tamipap — Tue, 19 Mar 2019 22:15:25 GMT

Same here tried everything

Re: Base station not connecting to the internet

jguerdat — Tue, 19 Mar 2019 22:43:08 GMT

Why is it so hard to actually list what you've tried? We can't guess - your "everything" may not actually be everything.

Re: Amber lights. Please help.

jguerdat — Tue, 19 Mar 2019 22:44:42 GMT

If you don't know that you have a modem, it's likely a 2-in-1 modem/router so start by power cycling that.

Arlo pro base offline

Bobby001 — Tue, 19 Mar 2019 22:52:46 GMT

My base has been offline all day. My iOS app also won’t sign in on my att WiFi, it works if I turn WiFi off. I have reset the arlo base and my WiFi gateway and modem several times. Every thing works but my arlo base and app on my internet. I have a green power light and 2 amber lights on. What gives ?

Re: Arlo pro base offline

Bethany — Tue, 19 Mar 2019 23:02:12 GMT

I’m having the same issue. Also on ATT internet. Makes zero sense.

Base offline since this am

njfoses — Wed, 20 Mar 2019 04:53:34 GMT

My arlo base went offline approximately 9pm est last night and no matter what i do will not come back up. Internet light is amber. I have rebooted my entire network, delete try to re-add etc. I am ATT fiber customer and use eero as my router. Thinking this may be some sort of ATT blocking issue as i think someone else is having the same issue with ATT?

Re: Base station not connecting to the internet

njfoses — Tue, 19 Mar 2019 23:07:53 GMT

Same issue here. Have tried all troubleshooting. ATT fiber and eero constitutes my network. Internet light stays amber.

Re: Arlo pro base offline

njfoses — Tue, 19 Mar 2019 23:09:29 GMT

Samue issue here. Also using ATT as my isp. Base has been offline since sometime last night. Have tried all troubleshooting for a few hours now and internet light stays amber no matter what.

Re: Base offline since this am

robocam — Tue, 19 Mar 2019 23:14:35 GMT

Same problem here. Amber internet light. Cannot access MyArlo.com to log in. This has been an issue all day.

Re: Base offline since this am

njfoses — Tue, 19 Mar 2019 23:16:09 GMT

Is ATT your ISP?

Re: Base offline since this am

robocam — Tue, 19 Mar 2019 23:17:04 GMT

Yes, via UVerse

Re: Base station not connecting to the internet

Tamipap — Tue, 19 Mar 2019 23:19:10 GMT

I have tried reconnecting and everything listed in the troubleshooting list, internet stays amber has been this way all day. I have att and no other issues with anything else and can access on wifi and without still will not connect. P