topic Re: I can't access the cloud videos since they took away the basic plan. in Arlo Pro 2

I can't access the cloud videos since they took away the basic plan.

falsey1 — Fri, 15 Mar 2019 17:53:17 GMT

When they changed the plans, it turned off the cloud recording. When I try to accept the free plan, the option isn't there. Do I need to uninstall the router and cameras and start over?

Re: I can't access the cloud videos since they took away the basic plan.

jguerdat — Fri, 15 Mar 2019 21:05:47 GMT

The basic plan is still there and has been all along. They didn't turn anything off.

https://kb.arlo.com/en_US/000062163

Cloud recording remains as before - 7 days. Maybe you need to check your active mode?

Re: I can't access the cloud videos since they took away the basic plan.

falsey1 — Fri, 15 Mar 2019 21:22:54 GMT

Mine says that I havent set up a plan yet but when I go to subscriptions...there are only pay models. My videos were recorded until the 9th...then nothing and the mesage showed up.

Re: I can't access the cloud videos since they took away the basic plan.

jguerdat — Fri, 15 Mar 2019 21:47:57 GMT

Did you read the link I supplied? Can you log in and manipulate your cameras (live view and manually record, check settings, check your modes, etc.)? What message are you talking about?

Re: I can't access the cloud videos since they took away the basic plan.

falsey1 — Sun, 17 Mar 2019 15:03:28 GMT

Under the subscription link, it says I havent selected a plan yet, which it should say no subscription there. I have checked all settings and everything is correct. I changed nothing. Recordings just stopped as of the 9th at around 2PM. When I try to select a new plan, there isnt an option for "no subscription". Not sure what else I can do except start over...

Re: I can't access the cloud videos since they took away the basic plan.

jguerdat — Sun, 17 Mar 2019 19:40:36 GMT

Contact support:

https://www.arlo.com/en-us/support/contact.aspx