topic Inactive camera still appears in devices home screen in Arlo Pro 2

Inactive camera still appears in devices home screen

Archer007 — Wed, 13 Mar 2019 01:52:25 GMT

I have the free service that supports up to 5 cameras. I recently bought an Arlo Pro 2 as an upgrade from one of my Pros. I moved the old Pro to inactive in settings and added the new Pro 2. Everything works except Im still able to see the thumbnail image of the old Pro camera on the home screen with all the other cameras. Is there a way to hide this without removing the device from the account altogether? I figured inactive devices shouldnt show on the home screen but they do.

Re: Inactive camera still appears in devices home screen

jguerdat — Wed, 13 Mar 2019 13:02:15 GMT

Nope. ANy camera synced will show up.

Re: Inactive camera still appears in devices home screen

TomMac — Wed, 13 Mar 2019 13:41:51 GMT

But, you can alter the position of the unused camera to make it last on the screen...

Re: Inactive camera still appears in devices home screen

Archer007 — Wed, 20 Mar 2019 14:05:37 GMT

Good thought Tom, I did try that, but after changing t e device order and hitting save the camera doesnt change position on the devices screen. I attempted this on my iphone 7s with the most current ios and arlo app versions, as well as on my ipad pro that also has the most recent versions. Guess it’s a bug? Or maybe the device can only be reordered while it is set to active..? I”ll try that next.