topic Re: Activity Zones Disabled Arlo 2 in Arlo Pro 2

Activity Zones Disabled Arlo 2

GG5 — Tue, 16 Oct 2018 17:56:00 GMT

I’m not able to activate my activity zones.. & have an error message that reads “AC power has been disconnected from your device.. Activity Zones are currently disabled. Is the only way to activate activity zones by hardwiring these devices?

Activity Zones Disabled Arlo 2

ShayneS — Tue, 16 Oct 2018 17:56:16 GMT

GG5,

For activity zones, you will need to be plugged in to AC Power or have a smart subscription for battery operated Activity Zones.

How do I set up the Arlo Smart cloud activity zones?

Re: Activity Zones Disabled Arlo 2

GG5 — Sun, 21 Oct 2018 19:01:06 GMT

I have upgraded to arlo smart premier, however these messages have started re appearing.

Re: Activity Zones Disabled Arlo 2

JamesC — Tue, 23 Oct 2018 23:29:31 GMT

I've opened and escalated a ticket on this topic. I will provide an update as soon as I have more information.

JamesC

Re: Activity Zones Disabled Arlo 2

DudeDad — Tue, 23 Oct 2018 23:50:57 GMT

The new update killed the user experience. First. the AC errors and I pay for Premiere. Second, you have moved the wifi and battery level icons two taps deep...so instead of scrolled through the cameras to see the status, I have to tap twice PER camera to see this info. The question is: did anyone who actually uses this system participate in the beta testing (assuming there was beta testing). Escalate this, please. Embarassing. Glad I'm paying for nothing. This is worse than the decision to change to New Coke. Roll back to the prior version,

Re: Activity Zones Disabled Arlo 2

Lfras — Fri, 26 Oct 2018 16:01:20 GMT

Was anyone able to resolve this? I’m having the same issue.

Re: Activity Zones Disabled Arlo 2

GG5 — Fri, 26 Oct 2018 17:03:38 GMT

No still on going & had a vehicle that was broken into in the mean time. Unfortunately there’s no video of this incident

Re: Activity Zones Disabled Arlo 2

DudeDad — Fri, 26 Oct 2018 17:15:15 GMT

New update his morning resolved this for me. But no battery or WiFi icons under the cameras.

Re: Activity Zones Disabled Arlo 2

GG5 — Fri, 26 Oct 2018 18:12:06 GMT

My device is showing up to date

Re: Activity Zones Disabled Arlo 2

Co922 — Mon, 31 Dec 2018 15:27:10 GMT

I’m having the same issue, please assist immediately.. I don’t need another Arlo problem on top of my cameras randomly going offline when I go out of town.

Re: Activity Zones Disabled Arlo 2

jguerdat — Mon, 31 Dec 2018 19:16:03 GMT

This is an old thread. Some details are needed since firmware and app versions have changed since then.

Re: Activity Zones Disabled Arlo 2

Sander01 — Sun, 03 Mar 2019 01:28:23 GMT

I am still having the same issue Activity Zones are not working. I do not see a reason why I have to have the subscription or AC power connected for Activity Zones to work. They used to work but now stopped working. Does anyone have a workaround? I have pro 2 cameras. This thread may be old, my version is up to date, the same problem persists.

Re: Activity Zones Disabled Arlo 2

ralfyguy1 — Sun, 03 Mar 2019 04:34:29 GMT

@Sander01 wrote:

I am still having the same issue Activity Zones are not working. I do not see a reason why I have to have the subscription or AC power connected for Activity Zones to work. They used to work but now stopped working. Does anyone have a workaround? I have pro 2 cameras. This thread may be old, my version is up to date, the same problem persists.

Same here.

Re: Activity Zones Disabled Arlo 2

jguerdat — Sun, 03 Mar 2019 14:00:02 GMT

@Sander01 wrote:

I am still having the same issue Activity Zones are not working. I do not see a reason why I have to have the subscription or AC power connected for Activity Zones to work.

That's because of how zones work. Having the camera AC-powered allows the camera to stream the whole time which would deplete the battery quickly. Your other choice is Smart, the paid subscription, which uses server post-processing to process the video to determine whether motion was in the zone and by what type of subject.

You may have been in the trial for Smart in the past.

Re: Activity Zones Disabled Arlo 2

ralfyguy1 — Sun, 03 Mar 2019 15:03:47 GMT

@jguerdat wrote:

@Sander01 wrote:

I am still having the same issue Activity Zones are not working. I do not see a reason why I have to have the subscription or AC power connected for Activity Zones to work.

That's because of how zones work. Having the camera AC-powered allows the camera to stream the whole time which would deplete the battery quickly. Your other choice is Smart, the paid subscription, which uses server post-processing to process the video to determine whether motion was in the zone and by what type of subject.

You may have been in the trial for Smart in the past.

I AM in Smart Premier and it says unavailable!

Re: Activity Zones Disabled Arlo 2

jguerdat — Sun, 03 Mar 2019 22:30:53 GMT

Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Activity Zones Disabled Arlo 2

HonestAnswer — Fri, 26 Jul 2019 20:09:36 GMT

How can this situation be marked resolved in the thread? I've had my cameras 2 months or so and today I started getting the error message. If I've followed the conversation correctly even if you have the premium membership it's still happening. I also find it very deceiving that if I was under a " trial " period when it was working unbeknownst to me. So conveniently my 2 week return period is over . There is obviously a reason we all purchased wireless cameras.....because we needed them to be wireless! That is just inherently dishonest to me. $500 + dollars (charger/ brackets ) = The same position I started out in NO HOME SECURITY

Re: Activity Zones Disabled Arlo 2

champ198 — Sat, 07 Sep 2019 22:02:57 GMT

I have just started getting this error. I have my camera mounted on a gutter accessible only by ladder and have an Arlo solar panel charging it, yet, I'm not able to configure my activity zones. I've recenlty had a car break in and need to adjust the activity zone. how do you adjust a freakin activity zone if you've got to bring it inside and hook it to a d@mn wire? I certainly can't run a power cord all the way up to the roof and hook it up. How dumb Arlo!!!

Re: Activity Zones Disabled Arlo 2

StephenB — Sun, 08 Sep 2019 20:31:54 GMT

@champ198 wrote:

I have just started getting this error.

Did your trial smart subscription just run out?

Re: Activity Zones Disabled Arlo 2

champ198 — Sun, 08 Sep 2019 22:25:44 GMT

I have recently cancelled the cloud storage. $9.99 for what you get is not a good value in my opinion. Without being able to configure activity zones, the Arlo is not a good choice for security cameras.