topic Re: Pro 2 can't view live cameras on computer but can view on my phone in Arlo Pro 2

Pro 2 can't view live cameras on computer but can view on my phone

svanderpool732 — Fri, 01 Mar 2019 17:41:42 GMT

Can't view live cameras on computer, when I log in they appear for a few seconds, then go grey/black. I am able to view videos in the library and the live camera on my phone. I've called Arlo and they were not able to help.

Re: Pro 2 can't view live cameras on computer but can view on my phone

jguerdat — Fri, 01 Mar 2019 19:28:19 GMT

Are you saying that when you try to use live view it owrks and then goes gray/black or that's what happens after you log in and don't start live viewing? Your description is a bit ambiguous.

If it's the live view itself, what OS and browser are you using? Have you tried another browser? What are your upload and download speeds as measured by speedtest.net?

Re: Pro 2 can't view live cameras on computer but can view on my phone

svanderpool732 — Fri, 01 Mar 2019 19:42:59 GMT

Thanks for your reply. I had decided to try a different internet browser and it worked.

Re: Pro 2 can't view live cameras on computer but can view on my phone

michaelkenward — Sat, 02 Mar 2019 10:28:39 GMT

@svanderpool732 wrote:

I had decided to try a different internet browser and it worked.

For the benefit of others, and for research purposes, can you say which browser failed and which one worked?