topic Re: Arlo pro 2 not recording or alarming in Arlo Pro 2

Arlo pro 2 not recording or alarming

Kkartel — Wed, 27 Feb 2019 19:55:14 GMT

On of 2 cameras has quit alarming and recording. Using the free software

Re: Arlo pro 2 not recording or alarming

jguerdat — Thu, 28 Feb 2019 00:28:22 GMT

Details. What have you tried? What do you see? Are the motion indicators (3 lines and a dot in the app, running men in the web browser) in the Devices tab gray or black? Gray means disarmed - check your active mode.

Re: Arlo pro 2 not recording or alarming

Kkartel — Thu, 28 Feb 2019 13:59:45 GMT

Both camers are armed. The 2nd camera is fine. I have turned off the camera and turned it on via the app. I will check for the lines and get back to you in a little bit.

Re: Arlo pro 2 not recording or alarming

Kkartel — Thu, 28 Feb 2019 14:02:11 GMT

Have the 3 lines and dot.

Re: Arlo pro 2 not recording or alarming

jguerdat — Thu, 28 Feb 2019 20:06:26 GMT

But is the icon black or gray? Gray means the camera is disarmed.

Re: Arlo pro 2 not recording or alarming

Kkartel — Thu, 07 Mar 2019 17:00:59 GMT

@jguerdat It is black. My last reply must not have made it to you. So do you think a rsync on that camera would be helpful?

Re: Arlo pro 2 not recording or alarming

jguerdat — Thu, 07 Mar 2019 21:16:11 GMT

That would be a good first step.

Re: Arlo pro 2 not recording or alarming

Kkartel — Thu, 07 Mar 2019 22:51:43 GMT

Great I will do that when I get to dad's. probably tomorrow or the next day.

Re: Arlo pro 2 not recording or alarming

Kkartel — Sat, 09 Mar 2019 18:25:21 GMT

No luck. Now the blue light in the front is not on either. I do still have black lines with the dot. The 2nd camera has amber lines and dot but still records and alerts

Re: Arlo pro 2 not recording or alarming

Kkartel — Sat, 09 Mar 2019 18:32:27 GMT

Ok 2nd camera has black lines and dot and alerting and recording. 1st camera no light and no alerts or recording. I have synced several times. 1st camera still has the black lines as and dot. I can manually record.

Re: Arlo pro 2 not recording or alarming

jguerdat — Sat, 09 Mar 2019 19:41:21 GMT

You may need to open a case with support for a bad camera:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo pro 2 not recording or alarming

Kkartel — Mon, 11 Mar 2019 21:24:18 GMT

You won't believe this. I did the resyncs on Saturday and today it's working!! Amazing. Just took a mention of calling support and whammo it's behaving now!