topic New Phone & Geofencing Does Not Recognize Me in Arlo Pro 2

New Phone & Geofencing Does Not Recognize Me

standodd — Wed, 27 Feb 2019 19:29:35 GMT

I changed out the phone that was the primary on my Arlo account and it no longer has the geofencing selection in the mode screen, how do I designate it as the primary account phone?

New Phone & Geofencing Does Not Recognize Me

jguerdat — Wed, 27 Feb 2019 19:30:25 GMT

It's not the specific phone that identifies you as the primary user but the user credentials you use to log in. I assume you're using the same credentials as before? If so, reboot the phone and reinstall the app.

New Phone & Geofencing Does Not Recognize Me

standodd — Wed, 27 Feb 2019 19:30:38 GMT

Looks like reinstalling the app fixed it, thanks. Is there some way to remove my old phone from the device lists (enabled and notifications)?

New Phone & Geofencing Does Not Recognize Me

jguerdat — Wed, 27 Feb 2019 19:30:54 GMT

I don't believe there's a way to remove the old phone so just disable it.