https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Pro-2-Base-Station-off-line/m-p/1682017#M23598 <P>Why can't you log into your account? We need details. For starters, users of Kaspersky antivirus have recently had issues caused by the AV software. Do a search with the keyword "Kaspersky" for solutions.</P> <P>&nbsp;</P> <P>How did you discover the "offline" and lack of recording - use of the app? If so, have you logged out and back in or force closed the app to see if that helps?</P> Wed, 27 Feb 2019 18:22:20 GMT jguerdat 2019-02-27T18:22:20Z https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Pro-2-Base-Station-off-line/m-p/1682007#M23594 <P>Ok so the whole lot is about to go in the bin .....</P> <P>Firstly i cannot log on to my account from my laptop online, but i can log in to get to the support pages, as here i am, secondly the base station says it is offline, it is connected to the Internet, it is fully powered on, i have unplugged it for 5 mins and pluged back in again, all lights are green.</P> <P>&nbsp;</P> <P>I have also just discovered that the cameras have not been recording for 2 days !!! which is unforgivable, would be better with a wired system instead i think.&nbsp;</P> <P>&nbsp;</P> <P>Please help !!</P> Wed, 27 Feb 2019 18:03:42 GMT https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Pro-2-Base-Station-off-line/m-p/1682007#M23594 strider212 2019-02-27T18:03:42Z https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Pro-2-Base-Station-off-line/m-p/1682017#M23598 <P>Why can't you log into your account? We need details. For starters, users of Kaspersky antivirus have recently had issues caused by the AV software. Do a search with the keyword "Kaspersky" for solutions.</P> <P>&nbsp;</P> <P>How did you discover the "offline" and lack of recording - use of the app? If so, have you logged out and back in or force closed the app to see if that helps?</P> Wed, 27 Feb 2019 18:22:20 GMT https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Pro-2-Base-Station-off-line/m-p/1682017#M23598 jguerdat 2019-02-27T18:22:20Z