topic Re: Camera stopped recording motion, only records sound in Arlo Pro 2

Camera stopped recording motion, only records sound

slard — Thu, 14 Feb 2019 18:25:08 GMT

I have four cameras and they were all working fine. Then after recharging one of my cameras it would not go back to detecting motion. It will only detect and record sound. I do get a live scene and I can manually record or take a picture. When I tried the motion sensing/positioning on my phone app, it worked spotily and then stopped working. The running man is black, I took out the battery and then re-connected it, I removed the device from the system and added it again. Nothing helps.

Re: Camera stopped recording motion, only records sound

jguerdat — Thu, 14 Feb 2019 21:03:05 GMT

Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Camera stopped recording motion, only records sound

Angelo47 — Sat, 23 Feb 2019 00:50:15 GMT

1 of my 5 cameras stopped recording motion, only records sound. I have not changed any settings and double checked and it’s set correctly for motion.
Also restarted based twice. Also repaired device with no luck.
The caerá stopped recording motion 10 days ago.

Re: Camera stopped recording motion, only records sound

Angelo47 — Sat, 23 Feb 2019 15:27:17 GMT

I had the same issue. I removed device from base station, removed battery for 25 seconds, repaired it and now it works fine.