topic Videos not showing up in my Library using the iOS app, but they do in my browser in Arlo Pro 2

Videos not showing up in my Library using the iOS app, but they do in my browser

sethb — Fri, 22 Feb 2019 20:23:04 GMT

Hi folks. I'm running 12.4.1 iOS and version 2.74 of the Arlo app. When I go to the Library section of the app, I'm only shown a handful of videos for any day I choose. When I login via a browser on my laptop, I see all the videos recorded that day. Thus far, Arlo support has offered no answers. Is anyone else having this problem?

Re: Videos not showing up in my Library using the iOS app, but they do in my browser

JessicaP — Fri, 22 Feb 2019 21:14:19 GMT

Hi @sethb,

Make sure that you don't have filters set on your Library. You can go to "Library", tap on "Filter", and make sure you have all your cameras picked.

Re: Videos not showing up in my Library using the iOS app, but they do in my browser

sethb — Fri, 22 Feb 2019 22:19:58 GMT

Hi Jessica. Thanks for the reply. The opposite actually seems to be the case. I checked and I did not have any filters applied. However, when I added a filter I was actually able to see MORE videos than without. If I filter on something I'm presented with ALL the videos matching that filter for that day. If I use no filter at all, I'm presented with only a few videos.