topic Re: 'Charging paused Camera’s battery temperature is too low.' Indication on Arlo Pro 2 in Arlo Pro 2

'Charging paused Camera’s battery temperature is too low.' Indication on Arlo Pro 2

PTMcCracken — Wed, 20 Feb 2019 16:46:04 GMT

I have 5 Arlo Pro 2 cameras outside. One of them whenever the temperature gets close to freezing overnight the battery will not accept a charge from the solar panel when the sun comes up. I get this error message:

'Charging paused

Camera’s battery temperature is too low.'

I never get this indication on any of the other 4 cameras. If I reboot the base station the error goes away.

Re: 'Charging paused Camera’s battery temperature is too low.' Indication on Arlo Pro 2

ShayneS — Wed, 20 Feb 2019 21:56:11 GMT

Have you tried to reboot the camera by removing & reinstalling the battery?

Re: 'Charging paused Camera’s battery temperature is too low.' Indication on Arlo Pro 2

PTMcCracken — Thu, 21 Feb 2019 14:34:49 GMT

I rebooted the base unit once again yesterday. This morning, although cold, the error did not appear again. If it does, I will remove and re-install the battery as suggested to see if that resolves the issue. For now the issue is resolved.

Re: 'Charging paused Camera’s battery temperature is too low.' Indication on Arlo Pro 2

PTMcCracken — Fri, 22 Feb 2019 15:30:03 GMT

The problem came back yesterday morning although I had rebooted the base station. I removed and reinstalled the battery as recommended. That cleared the alarm/fault. This morning, altought cold outside, the camera appears to be charging the battery fine. Hopefully the problem is resolved. Thank you.

Re: 'Charging paused Camera’s battery temperature is too low.' Indication on Arlo Pro 2

ShayneS — Fri, 22 Feb 2019 17:03:36 GMT

@PTMcCracken

You are welcome, let us know if you have any further questions.

Re: 'Charging paused Camera’s battery temperature is too low.' Indication on Arlo Pro 2

PTMcCracken — Tue, 05 Mar 2019 15:09:12 GMT

Hi... The problem returned this morning: 'Charging paused Camera’s battery temperature is too low.'. The outside temperature is around 40 f. I think I have a faulty camera. I purchased this camera on Jan 4th from Amazon. Should I return it?

Re: 'Charging paused Camera’s battery temperature is too low.' Indication on Arlo Pro 2

ShayneS — Tue, 05 Mar 2019 17:08:47 GMT

Hi @PTMcCracken

i would contact Customer Support first and find out what they have to say, then exchange if necessary.