topic Re: Arlo Pro 2 push to talk in Arlo Pro 2

Arlo Pro 2 push to talk

ZosoPage1963 — Sun, 10 Feb 2019 20:41:01 GMT

I purchased the 5 camera set from Costco for $850 and I thought I had researched enough since there are so many options in the camera area right now. The issue I am having is that the push to talk feature is not able to be utilized, it is slow, quiet and sometimes can not even connect. I have 3 phones. 2 are on Android , one is on IOS. The IOS is a work phone so I don't use it very much. My connection to my home is 1 gig down, 40 meg up, Comcast. My ping times are usually under 10ms. I also purchased the doorbell to go with the system. All in with Arlo. The android phones in the home are both Samsung S9+ running the new version of Android (pie or 9, whatever you want to call it). The IOS is the latest, I think 12.0.3. On IOS, push to talk works great on the cameras. I have not tried the doorbell yet.

Has anyone in the community been able to get the Push to talk function to work on the cameras? Are you on Pie? Just wondering if there is a setting that I am missing on my phone that will allow me to utilize this feature on the cameras and doorbell.

Re: Arlo Pro 2 push to talk

ZosoPage1963 — Sun, 10 Feb 2019 21:20:52 GMT

Adding, we are connecting the wifi cameras via Orbi, which shows on the wifi bandwidth test 493 by 43 Mbps.

Re: Arlo Pro 2 push to talk

ShayneS — Wed, 13 Feb 2019 21:22:55 GMT

Hi @ZosoPage1963

Are you experiencing this issue with all 5 cameras? Also, is this occurring on all the phones you utilize the Push To Talk Feature with?

Re: Arlo Pro 2 push to talk

ZosoPage1963 — Wed, 13 Feb 2019 22:01:07 GMT

yep, tried 2 phones running the same android OS on multiple cameras. Same issue. On the iphone, not having this issue. In order to use the PTT function on the android phones, I have to get my mouth almost swallowing the mic on the bottom of the phone. Dont have to do that with the iphone.

Re: Arlo Pro 2 push to talk

ShayneS — Wed, 13 Feb 2019 22:31:44 GMT

What firmware version is the cameras & base station currently running?

I have added the Firmware Notes here for you - Firmware Release Notes

Re: Arlo Pro 2 push to talk

ZosoPage1963 — Wed, 13 Feb 2019 22:49:00 GMT

camera firmware 1.125.11.3_26229

hub firmware 1.11.9.0_26520

Re: Arlo Pro 2 push to talk

ShayneS — Wed, 13 Feb 2019 23:49:22 GMT

It looks like your base station is a few firmware versions behind & the Camera is one behind. Can you update to the latest versions & test the Push To Talk Feature again. I have added the links to the Firmware versions and their notes below.

To update the firmware manually, you will need to perform the following steps:

Go to Settings > My Devices > Select the Desired device > Device Info > Firmware

-Arlo Pro 2: Arlo Pro 2 Firmware

-Arlo Base Station Arlo Base Station VMB3000/4000 Firmware

Re: Arlo Pro 2 push to talk

ZosoPage1963 — Thu, 14 Feb 2019 00:09:17 GMT

No updates available is what I see

Re: Arlo Pro 2 push to talk

jguerdat — Thu, 14 Feb 2019 02:01:18 GMT

Reboot the base and reinsert camera batteries. ANy updates noted?

Re: Arlo Pro 2 push to talk

ZosoPage1963 — Thu, 14 Feb 2019 18:11:43 GMT

I charged the batteries last night, and restarted the base station just now. No updates available.

Re: Arlo Pro 2 push to talk

ShayneS — Thu, 14 Feb 2019 18:44:17 GMT

@ZosoPage1963

Updates are automatically pushed between 3-5AM PT.

Re: Arlo Pro 2 push to talk

ZosoPage1963 — Thu, 14 Feb 2019 18:49:31 GMT

Understood about when updates are pushed out. It was stated yesterday that, based on the firmware I was seeing, I was a couple behind. It was suggested to update my firmware, which I am not seeing any updates available, and the versions are the same as they were yesterday, so it appears, if I am indeed behind, that for some reason, I am not able to receive the updates that are stated to may fix my issue.

Would be interesting to hear from other Arlo users that have a Samsung S9 or S9+ running on Android Pie, if they are having the same issue with PTT.

Re: Arlo Pro 2 push to talk

Bduncan — Thu, 14 Feb 2019 23:59:40 GMT

My internet is 120 down and 5 upload speed, I have the Note 8 on Pie and Arlo PTT is beyond useless, it is super quiet, you cannot hear a reply, my base station is on firmware 1.12.0.1_27940.
Sometimes when someone is at the door and I go to check the camera the stream will just load and load but I can view my other two Arlo cameras.
I feel embarrassed as my friend advised to get the Ring doorbell and cameras but I thought I had done my research and thought Arlo was better at the time with Netgear having many more years in the tech industry, but he has the same internet speed and has no issues talking to people at his front door while at work and all I get is a one way conversation or a buffering screen.....

Re: Arlo Pro 2 push to talk

svarlo99 — Sun, 17 Feb 2019 14:06:14 GMT

Hi-

I bought the VCS4500C from costco at $850 and have the same problem, my 2-way audio does not work at all. All the firmware are upto date in cameras and base station. I tried all the possible ways to see if there is any fix, but in vain. I have an iPhone that I tested to see the 2-way talk but didn't work.

-S

Re: Arlo Pro 2 push to talk

ZosoPage1963 — Sun, 17 Feb 2019 16:39:28 GMT

Very interesting conversation going on here. I am starting to think that the PTT is a feature that I won't use, which makes the doorbell absolutely useless.

Funny that the the conversation of updating my firmware never continued. How can I update the firmware when the app says "no updates available"? I have rebooted the base, turned off cameras and turned them back on, I have removed the batteries, etc and still have the same results. 850 is a lot to spend on a product that isn't working as advertised. Sad that netgear doesn't really care at all.

Re: Arlo Pro 2 push to talk

jguerdat — Sun, 17 Feb 2019 17:29:05 GMT

This is a conversation about cameras, not doorbells. Keep doorbell discussion there.

For the OP, make sure all permissions are granted in the phone settings for the app. Also, try using a computer web browser to ensure the hardware is working.

Re: Arlo Pro 2 push to talk

ZosoPage1963 — Mon, 18 Feb 2019 15:54:38 GMT

I don't believe you read the inital problem. This is NOT happening on Iphone, or Computer, this is ONLY happening on Android on two different phones. I only mentioned the doorbell as it is experiencing the EXACT same issue.

Sorry if my tone is abrupt, but I don't feel you actually read what the trouble shooting steps that have been taken.

Re: Arlo Pro 2 push to talk

jguerdat — Mon, 18 Feb 2019 18:14:05 GMT

I seem to have to keep repeating myself lately. I read typically hundreds of posts a day and can't possibly re-read threads in their entirety, especially ones that have gone on for days/weeks/months. In addition, while not explicitly spelled out, I was replying to svarlo99's post above yours. FWIW, he says he's having problems on iOS, in contradiction to what you're experiencing.

Re: Arlo Pro 2 push to talk

ZosoPage1963 — Mon, 18 Feb 2019 18:48:44 GMT

Got it, thanks. I get how busy you all are in this forum.

Thanks for your time.

Re: Arlo Pro 2 push to talk

ZosoPage1963 — Mon, 18 Feb 2019 18:54:01 GMT

@ZosoPage1963 wrote:

camera firmware 1.125.11.3_26229

hub firmware 1.11.9.0_26520

this is the same firmware that I show today, with no updates available. Was there a mistake when someone told me that my firmware was a couple behind?