topic Re: Notification problem, no recordings in Arlo Pro 2

Notification Problem, No Recordings

02redcavi — Thu, 07 Feb 2019 17:49:11 GMT

Don’t know if it’s just me but for the past 2 months my arlo have been having intermittent not sending me notifications at all when a event happens and now just recently aren’t even recording motion. I’m hoping this is a software issue that maybe a update will fix permanently. Really regretting buying these cameras so far. I reset my base station every so often and sometimes it works. Thanks

Re: Notification problem, no recordings

ShayneS — Thu, 07 Feb 2019 17:56:02 GMT

@02redcavi

Have you tried to reboot the cameras by removing the battery/re-installing it & test again? Have you performed a successful motion detection test with the devices? I have attached an article here with instructions.

- How do I use the motion detection test for my Arlo device?

Re: Notification Problem, No Recordings

jmmmmh — Thu, 07 Feb 2019 20:32:16 GMT

Same, although it only started today on one camera. Sigh.

Re: Notification problem, no recordings

02redcavi — Thu, 07 Feb 2019 20:53:49 GMT

I have not tried installed and reinstalled the batteries or doing a motion test. Only rebooting the base station. I don’t understand how that would fix the issue though. I have had nothing but problems with these cameras since buying them.

Re: Notification problem, no recordings

02redcavi — Thu, 07 Feb 2019 21:01:09 GMT

Did the motion test and is working fine

Re: Notification problem, no recordings

02redcavi — Fri, 15 Feb 2019 19:42:37 GMT

Removed devices from base station for both cameras and disconnected batteries and reinstalled and Motion recording and alert notifications are back up and working for now.

Re: Notification problem, no recordings

02redcavi — Fri, 15 Feb 2019 19:43:19 GMT

That worked thank you

Re: Notification Problem, No Recordings

BastropMan — Fri, 15 Feb 2019 22:00:04 GMT

Did it start after cold weather set in?

Re: Notification Problem, No Recordings

02redcavi — Fri, 15 Feb 2019 22:49:29 GMT

Yea it did coincidentally.