topic No recordings on app (Arlo Pro 2) in Arlo Pro 2

No recordings on app (Arlo Pro 2)

sdingding — Mon, 11 Feb 2019 07:49:33 GMT

There is no recordings shown up in the app but when I clicked on email link, the video is there. Is something wrong happened to the server that connects to the app?

Re: No recordings on app (Arlo Pro 2)

TomMac — Mon, 11 Feb 2019 11:46:01 GMT

check on the web access to see if it's the actual system or the app itself https://arlo.netgear.com

Re: No recordings on app (Arlo Pro 2)

JehovasFitness — Mon, 11 Feb 2019 14:06:36 GMT

I've been having issues with Pro 2's not recording but showing motion man lit up.

i will try your emal method and see if i can then view video.

i've reset base station 2x and took out the battery with no change.

Re: No recordings on app (Arlo Pro 2)

sdingding — Mon, 11 Feb 2019 17:35:52 GMT

I got email alert as well. If I clicked on the link in the email, I can watch the video. Just that when I opened the app, nothing shows up. It happened many times before but usually after I restarted the app, videos will appear. But last night it did not show for an hour including the past 7 days ones. That’s why I raised this question here. Thanks