topic Re: Android App Issue in Arlo Pro 2

Android App Issue _ Uninstalled App 3 Times Now I Get 3 Separate Notifications

PrescottW — Mon, 04 Feb 2019 21:14:00 GMT

I had to uninstall & download the app a second time. I started getting all notifications twice, so I thought I did something wrong & unistalled it again. Now I get all notifications 3 times. How can I fix this issue?

Re: Android App Issue

ShayneS — Mon, 04 Feb 2019 21:15:10 GMT

Hi @PrescottW

Can you try & clear the cache data and test again.

Re: Android App Issue

PrescottW — Sun, 10 Feb 2019 13:17:37 GMT

Unfortunately, clearly the cache did not work. I tried a force stop and restarted my phone too but that didn't work either. I am afraid to uninstall it again because I may get the notifications 4 times....

Re: Android App Issue

jguerdat — Sun, 10 Feb 2019 14:16:51 GMT

It's been reported that turning the backups from the phone off, force stopping, clearing cache and data, restarting the phone, installing the app and restarting backups has worked. Apparently, reinstalling the app pulls data from the backup causing the issue. Having no backup data to pull from solves this.