topic Re: Arlo Pro 2 night vision Problem? in Arlo Pro 2

Arlo Pro 2 night vision Problem?

Retired_Member — Thu, 07 Feb 2019 03:11:54 GMT

Video captured at night results in a dark gray video image where it's almost impossible to see anything in the video. Previously this was not the case and the night vision seemd to adequately compensate for a low light condition. Night vision is in the "ON" position and I have toggled it off and on to see if video quality improves but that has no impact. Any ideas of what the issue is?

Re: Arlo Pro 2 night vision Problem?

steve_t — Thu, 07 Feb 2019 03:44:44 GMT

When you look into the camera in the dark, can you see the IR (red) LEDs turn on with motion activation? Is there anything obstructive the IR LEDs?

Re: Arlo Pro 2 night vision Problem?

Retired_Member — Thu, 07 Feb 2019 04:20:10 GMT

Steve, yes I can see the red LEDs turn on. No obstruction.

Re: Arlo Pro 2 night vision Problem?

steve_t — Thu, 07 Feb 2019 08:03:29 GMT

Have you tried removing the battery and reinserting it? Is the video fine during the day with adequate light?

Re: Arlo Pro 2 night vision Problem?

Retired_Member — Thu, 07 Feb 2019 14:39:15 GMT

Steve

I haven't tried that. I'll do it and check tonight and report back. Thanks for the suggestion.

Re: Arlo Pro 2 night vision Problem?

Retired_Member — Fri, 08 Feb 2019 04:38:36 GMT

Steve

i removed battery and reinstalled. No improvement on night video quality. Seems to work fine during daylight hours.

Re: Arlo Pro 2 night vision Problem?

jguerdat — Fri, 08 Feb 2019 16:01:50 GMT

Post a screenshot or a link to a video for both daytime and night.