topic Re: Arlo pro 2 camera keeps going off line in Arlo Pro 2

Arlo pro 2 camera keeps going off line

K9trainer — Mon, 29 Oct 2018 23:39:54 GMT

I have the Arlo Pro 2 with 5 cameras,, one of the cameras keeps going off line and the only way to get it back on line is to remove the battery and replace. . .i called customer support and the only thing they said was it s a problem with the firm where, I have the latest update. Anybody else having this problem? Called Arlo and they want to charge me $100. To fix the firmwhere, system is a month old.

Re: Arlo pro 2 camera keeps going off line

jguerdat — Tue, 30 Oct 2018 00:01:25 GMT

You didn't call Arlo. You Googled for a number and got a scammer. Use the Contact Support link at the bottom here and again on the new page. The 3rd page has contact options.

Re: Arlo pro 2 camera keeps going off line

K9trainer — Tue, 30 Oct 2018 00:33:13 GMT

I’m not understanding where the contact phone number is.

Can you post it so I can call Arlo

Re: Arlo pro 2 camera keeps going off line

jguerdat — Tue, 30 Oct 2018 13:02:11 GMT

I'm trying to get folks to navigate the web site on their own so they can find their own information. I just followed my instructions to get to this page:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo pro 2 camera keeps going off line

K9trainer — Tue, 30 Oct 2018 18:49:43 GMT

Thanks for the reply, I was able to find the number and called, was told to switch the camera position with another and monitor.

One thing I wan to mention and is of concern and should be to other also. When searching for the number on google what comes up is

https://netgears.support/arlo-support/.

with this number 888-537-1319. This I the number I originally called and was told I had a problem with my firmware and need to pay $100 to have a tech come fix it.

well it looks to be “Netgears support”.

If this is a bogus site and I think it is since it say “Netgears” this community group should have a pinned post stating the facts around this problem as a warning.

Re: Arlo pro 2 camera keeps going off line

K9trainer — Tue, 30 Oct 2018 18:52:40 GMT

Trying to get people to navigate the sight on there own is fine, but why not have a stickie with the contact info on the first page to elevate the confusion, why the jumping through hoops just to get a number?

Re: Arlo pro 2 camera keeps going off line

jguerdat — Tue, 30 Oct 2018 21:43:44 GMT

First, never Google a support number - that's how the scammers get you. Second, report scammers. I would suggest PMing @JamesC so legal can take action.

Re: Arlo pro 2 camera keeps going off line

LAskippy — Thu, 07 Feb 2019 18:02:28 GMT

i have the four camera system and 1 of the 4 keeps going off line ,

i have changed batteries ,locations put cameras side by side to make sure there is conections

removed and reinstalled ,rebooted, pluged in and not plugged in

i can get it to come on for a very short time and then goes off line again for a month it kept telling me to upgrade the soft ware which only went away after i removed it and then reinstalled it and removed the battery and kept unplugged for a while

iam to the conclusion it must be the camera

any other suggestions

Thanks LAskippy

Re: Arlo pro 2 camera keeps going off line

K9trainer — Thu, 07 Feb 2019 18:04:46 GMT

I was fed up and returned my set to Costco for replacement.

Re: Arlo pro 2 camera keeps going off line

jguerdat — Thu, 07 Feb 2019 19:35:12 GMT

@LAskippy wrote:

iam to the conclusion it must be the camera

I agree. Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx