topic Re: Geofencing Problem in Arlo Pro 2

Geofencing Problem

ruas — Tue, 05 Feb 2019 16:57:08 GMT

Problem using geofencing.. Someone who knows about solution to fix this?

Re: Geofencing Problem

TomMac — Tue, 05 Feb 2019 16:57:27 GMT

It would help if you explained the problem(s) your having...

Re: Geofencing Problem

AncientGeek — Tue, 05 Feb 2019 16:57:41 GMT

What’s your problem, more specifically?

General thoughts: Make sure you allow Arlo to use your location on your desired mobile device. Make sure your desired mobile device is checked as the device to be used by Arlo geofencing in the geofencing Settings. If this is all true, try removing the check mark, saving, force closing and restarting the Arlo app and then re-checking your device in geofencing settings.

Re: Geofencing Problem

ruas — Tue, 19 Feb 2019 13:26:04 GMT

I have tried to solve the issues as explained, but with no result.

My problem is that my app shows my devices as «unavailable» in Arlo app.

Re: Geofencing Problem

AncientGeek — Tue, 19 Feb 2019 14:19:18 GMT

@ruas wrote:
I have tried to solve the issues as explained, but with no result.

My problem is that my app shows my devices as «unavailable» in Arlo app.

I just looked into this on my devices with various cameras. I followed my own advice and found even more of a problem. I have a lot of cameras. Several of my cameras are Arlo Q Plus which have no base station and have individual mode settings. On three different Arlo Q Plus cameras, my wife’s location status (for her IPhone) is “In Zone”, “Out of Zone “ and Unavailable. I show out of zone which is correct. I share these cameras with her. I checked all of my geofencing modes at that same location for each camera or base and found she mostly shows up as “In Zone”, but does also show up as Out of Zone and Unavailable. We are currently out of Zone and together.

So this is an Arlo problem that doesn’t appear to have a workaround. Now I’ll check my other devices to see what they say about our locations.

Re: Geofencing Problem

ruas — Tue, 19 Feb 2019 22:06:55 GMT

Thanks for your reply.

It seem that Arlo has a bigger issue than me and you. Its for sure a engineering problem Arlo MUST take action to asap!