topic Has Anyone Else Noticed That Their Pro2 Settings Get Wiped When There Is An APP Upgrade? in Arlo Pro 2

Has Anyone Else Noticed That Their Pro2 Settings Get Wiped When There Is An APP Upgrade?

DeputyDog95 — Tue, 29 Jan 2019 17:13:47 GMT

I'm using Android deviecs to access my arlo for the most part.

I have Pro 2 cams at 4 different locations. Each and every time there is an app upgrade, all my settings disappear. I lose the security schedule, as well as my doorbells (I have 2) switch to silent mode. Has anyone else experienced this and is there any way to stop it from happening?

Re: Has anyone else noticed that their Pro2 settings get wiped when there is an app upgrade?

jguerdat — Mon, 28 Jan 2019 14:56:46 GMT

App upgrades don't affect your settings but recent updates have caused the app to not properly display and/or set things under the Mode tab properly at times. Until that is fixed, I suggest using a web browser to do that. You can use a mobile browser if you set it to use the desktop version of the site.

Re: Has anyone else noticed that their Pro2 settings get wiped when there is an app upgrade?

AncientGeek — Mon, 28 Jan 2019 15:34:58 GMT

s@jguerdat wrote:

App upgrades don't affect your settings but recent updates have caused the app to not properly display and/or set things under the Mode tab properly at times. Until that is fixed, I suggest using a web browser to do that. You can use a mobile browser if you set it to use the desktop version of the site.

When I do that on my iPad with Safari, the functionality is severely limited. Basically subscription changes and links to other Arlo resources. I can’t use cameras at all via the browser on an iPad. I wish Arlo would ditch Flash (which I assume is the problem). Flash has been flagged as a technology to abandon for about 10 ten years.

Re: Has anyone else noticed that their Pro2 settings get wiped when there is an app upgrade?

jguerdat — Mon, 28 Jan 2019 21:38:34 GMT

The major functionality that's missing when using a mobile browser is live view. The rest of the functionality works fine (ok, not Pan and Zoom).

Re: Has anyone else noticed that their Pro2 settings get wiped when there is an app upgrade?

AncientGeek — Mon, 28 Jan 2019 21:41:28 GMT

Is it still Arlo.netgear.com?

Re: Has anyone else noticed that their Pro2 settings get wiped when there is an app upgrade?

jguerdat — Mon, 28 Jan 2019 21:53:47 GMT

For me it is.

Re: Has anyone else noticed that their Pro2 settings get wiped when there is an app upgrade?

AncientGeek — Mon, 28 Jan 2019 22:07:33 GMT

This is all I get on iOS...

Re: Has anyone else noticed that their Pro2 settings get wiped when there is an app upgrade?

DeputyDog95 — Mon, 28 Jan 2019 23:08:20 GMT

Something is happening that shouldn't be...

All my scheduled "arm" times for my 4 locations have disappeared. Not the first time they've just, gone away. And my doorbells automatically get set to "do not disturb".

So I'm not sure what exactly is happening, but I'm a little disappointed at how buggy some of this stuff is for the price point.

Has Anyone Else Noticed That Their Pro2 Settings Get Wiped When There Is An APP Upgrade?

Dannybear — Tue, 29 Jan 2019 17:14:05 GMT

@deputydog,
Are you using Basic plan and Activity zones on any of your cameras?