topic Re: Arlo Pro 2 always says poor wifi signal in Arlo Pro 2

Arlo Pro 2 always says poor wifi signal

Amengle — Mon, 14 Jan 2019 18:55:03 GMT

Hello,

These are the models I currently have

BASE - VMB4000r3

CAMERA 1 - H3

CAMERA 2 - H3

Both cameras always say poor signal strength even though I have 1 less than 10 ft away from it. I have never gotten it to say anything better when moving them around before mounting. I have tried rebooting the base, both wifi AP's and cameras with no luck. Any suggestions?

Aaron

Re: Arlo Pro 2 always says poor wifi signal

jguerdat — Mon, 14 Jan 2019 21:18:20 GMT

Same issue with both the app and a browser? Try moving the base away from the router. Also check for another wireless device that uses the 2.4GHz band that may be near the base.

Re: Arlo Pro 2 always says poor wifi signal

Amengle — Mon, 14 Jan 2019 22:00:53 GMT

Unfortunately so, I will try to move the base farther from the router when I get home later today. The router and base are in the garage by themselves with nothing else near them but I will check around to see if anything could be causing issues also. Thanks and I'll let you know later today how that goes!

Re: Arlo Pro 2 always says poor wifi signal

Amengle — Tue, 15 Jan 2019 00:59:02 GMT

So tried moving the base, no luck. There is also nothing else nearby that would be causing interference that I can see. Most stuff is either on th 5GHz range or on the other side of the house for 2.4GHz.

Re: Arlo Pro 2 always says poor wifi signal

rgil1941 — Tue, 15 Jan 2019 01:48:58 GMT

@Amengle wrote:

So tried moving the base, no luck. There is also nothing else nearby that would be causing interference that I can see. Most stuff is either on th 5GHz range or on the other side of the house for 2.4GHz.

Re: Arlo Pro 2 always says poor wifi signal

jguerdat — Tue, 15 Jan 2019 14:39:34 GMT

Try removing a camera from Settings, My Devices and resyncing to see if anything is different. ALso verify you have the latest firmware.

Re: Arlo Pro 2 always says poor wifi signal

Amengle — Thu, 17 Jan 2019 00:50:03 GMT

Thanks for the tips, just tried to remove and readd the cameras with no luck. Also everything is up to date when I check device settings and go to the firmware. Any other suggestions? Kinda running out of ideas here...

Re: Arlo Pro 2 always says poor wifi signal

jguerdat — Thu, 17 Jan 2019 01:35:58 GMT

Open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Pro 2 always says poor wifi signal

JoseCanyusi — Thu, 17 Jan 2019 16:42:41 GMT

Please reply if you find a solution. I'm having the exact same issue.

Re: Arlo Pro 2 always says poor wifi signal

Amengle — Thu, 17 Jan 2019 17:28:33 GMT

Sure thing! I am waiting for support to get back to me, when we come to some sort of resolution I will let you know!

Re: Arlo Pro 2 always says poor wifi signal

Dominic39 — Tue, 22 Jan 2019 03:52:52 GMT

I have same probleme.

Someone to find a solution?

Re: Arlo Pro 2 always says poor wifi signal

Amengle — Tue, 22 Jan 2019 05:14:55 GMT

Unfortunately still waiting for a reply back from Arlo support... it has been about 2 days now going on 3 without a response, this is becoming kinda fustrating.

Re: Arlo Pro 2 always says poor wifi signal

daviidpointon69 — Sun, 27 Jan 2019 06:00:14 GMT

Watching this as I have the same problem and really interested in hearing what support have to say..
If you can keep us updated it would be much appreciated.
D

Re: Arlo Pro 2 always says poor wifi signal

SDtn — Sun, 27 Jan 2019 19:42:43 GMT

I have this same problem. Everyone says move base station closer, but that is no help, when I read the base station signal with my phone it says 4 bars, but camera only says 1 bar.

Re: Arlo Pro 2 always says poor wifi signal

jcrod73 — Sun, 27 Jan 2019 20:01:03 GMT

Same issue here. Even have one camera that is recharging sitting right next to the base station. Still says poor signal.

Re: Arlo Pro 2 always says poor wifi signal

StigA — Sun, 27 Jan 2019 20:28:32 GMT

I have the same issue ass you folks describe. Will follow to see if it's a known bug or if there will be a fix.

Re: Arlo Pro 2 always says poor wifi signal

jguerdat — Mon, 28 Jan 2019 01:49:21 GMT

Are you using the WiFi indicator for the cameras on the Devices tab or in the positioning section of settings for your camera? Based on my observations, the positioning indication is bogus at the moment.

Re: Arlo Pro 2 always says poor wifi signal

SDtn — Mon, 28 Jan 2019 02:31:27 GMT

Hi,
I am using the signal indicator under the devices tab. Although, the signal indicator under the settings tab iindicates the same signal strength.
I can also see the signal strength indicator using the WiFi settings on my iPhone. The signal strength for the arlo home base has 4 bars as does the signal indicator for my router network.
Thanks for your help

Re: Arlo Pro 2 always says poor wifi signal

daviidpointon69 — Mon, 28 Jan 2019 06:04:00 GMT

I was using the signal indicator in the positioning screen.
When I look at the WiFi indicator icon on devices it does actually reflect the signal I would expect for each camera given their distances from the base station.
If the positioning screen is not working then panic over it seems.
Much appreciated.
D

Re: Arlo Pro 2 always says poor wifi signal

Chrischavez74 — Fri, 08 Feb 2019 04:27:36 GMT

I have the same issue with one of my cameras. I cant even connect to it 60% of the time, Super fustrating.