topic Re: Mobile App notifications don't go away in Arlo Pro 2

Mobile App Notifications Don't Go Away

Ihate100bees — Mon, 28 Jan 2019 18:39:24 GMT

When I get a notification, I removed the video from the library by deleting it. However even when I back out of the Arlo mobile and close it down, the notification remains. The only way I can get it to go away, is to restart my phone. Any idea why this happens? I have tried deleting the app and downloading it again... but it's the same once I get another notification. Any idea why this is happening? Seems to be a problem with the mobile application. Thanks!

Re: Mobile App notifications don't go away

jguerdat — Sat, 26 Jan 2019 14:14:17 GMT

Android or iOS? WHen I get a notification, I just clear it using the normal phone clearing mechanism.

Re: Mobile App notifications don't go away

Ihate100bees — Sat, 26 Jan 2019 16:10:08 GMT

I use an Android Samsung Note 9. There is nowhere on the application to clear any notifications except for the library for deleting videos. Not that I can see you anyways. Where is the location of the selection to delete on the app for notifications on your Android phone?

Re: Mobile App notifications don't go away

jguerdat — Sat, 26 Jan 2019 20:48:02 GMT

I just pull down the notification bar that has the notifications and select Clear All. You could click on the notification to go to the app, too, which should clear the notification.

Re: Mobile App notifications don't go away

Ihate100bees — Sun, 27 Jan 2019 10:17:49 GMT

Hmm... I don't have anything like that. I see the notification on the top of the app, then open the app, then have to go into 3 dots on the top right corner, to open "settings" and then... I see the Notifications selection. No place to pull anything down at all. I have version 2.7.1-23406 . What version do you have? Unless I delete a video, and then power down... the app still shows all notifications. Using Samsung Note 9. Thanks

Re: Mobile App notifications don't go away

AncientGeek — Sun, 27 Jan 2019 12:30:10 GMT

Notifications on iOS (and, I assume, Android) are a separate OS service that is utilized by apps to display messages on the home screen. The persistence of the notifications on the screen is unrelated to videos or apps once they have been sent to the OS notification service. Once they have been displayed, the persistence of the notification is governed by the OS user interface. On iOS, it works similarly to the way jguerdat describes above. On iOS, I just pull down from the top of the screen to display a list of notifications organized by app. I can then read, delete, delete by app or delete all notifications.

Re: Mobile App notifications don't go away

jguerdat — Sun, 27 Jan 2019 15:10:29 GMT

Basically the same thing for Android. It's the top of the phone screen, not the top of the app.

Mobile App Notifications Don't Go Away

Ihate100bees — Mon, 28 Jan 2019 18:42:27 GMT

Thanks I'll try it and see if it appears on my phone. The Arlo app is added into the pages of apps. I use a shortcut from the app to my home screen and that's where I receive the notifications so I hope this works. I'll let you know! Thanks

Re: Mobile App notifications don't go away

Ihate100bees — Wed, 30 Jan 2019 01:41:22 GMT

Thanks so much it worked exactly as you said! I needed to go to the top of my home screen on my Android phone, pull it down and select to delete the notifications there. Worked like a charm! Thanks again.