topic Re: How do I re-establish a connection with the Base Station with a new router? in Arlo Pro 2 https://community.arlo.com/t5/Arlo-Pro-2/How-do-I-re-establish-a-connection-with-the-Base-Station-with-a/m-p/1673867#M21888 <P>&nbsp;It does not turn green. I have everything hooked up correctly. I’ve cycled my &nbsp;modem. And I’ve cycled Arlo pro.&nbsp;</P> Fri, 25 Jan 2019 16:16:46 GMT Blankerman 2019-01-25T16:16:46Z How do I re-establish a connection with the Base Station with a new router? https://community.arlo.com/t5/Arlo-Pro-2/How-do-I-re-establish-a-connection-with-the-Base-Station-with-a/m-p/1673843#M21882 <P>I have a new router, how do I &nbsp;re-establish &nbsp;a connection with the base?</P> Fri, 25 Jan 2019 16:16:26 GMT https://community.arlo.com/t5/Arlo-Pro-2/How-do-I-re-establish-a-connection-with-the-Base-Station-with-a/m-p/1673843#M21882 Blankerman 2019-01-25T16:16:26Z Re: How do I re-establish a connection with the Base Station with a new router? https://community.arlo.com/t5/Arlo-Pro-2/How-do-I-re-establish-a-connection-with-the-Base-Station-with-a/m-p/1673856#M21884 <P>Plug the Ethernet cable from the base into the new router. Make sure the Internet LED turns green.</P> Fri, 25 Jan 2019 16:16:34 GMT https://community.arlo.com/t5/Arlo-Pro-2/How-do-I-re-establish-a-connection-with-the-Base-Station-with-a/m-p/1673856#M21884 jguerdat 2019-01-25T16:16:34Z Re: How do I re-establish a connection with the Base Station with a new router? https://community.arlo.com/t5/Arlo-Pro-2/How-do-I-re-establish-a-connection-with-the-Base-Station-with-a/m-p/1673867#M21888 <P>&nbsp;It does not turn green. I have everything hooked up correctly. I’ve cycled my &nbsp;modem. And I’ve cycled Arlo pro.&nbsp;</P> Fri, 25 Jan 2019 16:16:46 GMT https://community.arlo.com/t5/Arlo-Pro-2/How-do-I-re-establish-a-connection-with-the-Base-Station-with-a/m-p/1673867#M21888 Blankerman 2019-01-25T16:16:46Z Re: How do I re-establish a connection with the Base Station with a new router? https://community.arlo.com/t5/Arlo-Pro-2/How-do-I-re-establish-a-connection-with-the-Base-Station-with-a/m-p/1673887#M21893 <P>That means 1) the cable is bad, 2) the router port is bad (try a different port) or 3) the base is bad. For #3, open a case with supoort:</P> <P>&nbsp;</P> <P><A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank" rel="noopener">https://www.arlo.com/en-us/support/contact.aspx</A></P> Fri, 25 Jan 2019 16:17:07 GMT https://community.arlo.com/t5/Arlo-Pro-2/How-do-I-re-establish-a-connection-with-the-Base-Station-with-a/m-p/1673887#M21893 jguerdat 2019-01-25T16:17:07Z