topic Re: iOS app 2.7.1 in Arlo Pro 2

iOS app 2.7.1

RChobby — Sat, 19 Jan 2019 20:05:19 GMT

I see Arlo updated the iOS app today. I’m reluctant to download and try until I hear from others!

Re: iOS app 2.7.1

Dannybear — Sat, 19 Jan 2019 21:28:04 GMT

Updated just now on an iPhone 5s and seems to work ok, none of my issues had been resolved though, suspect that it was just for their latest product.

Re: iOS app 2.7.1

Cwmmmm — Sun, 20 Jan 2019 03:37:28 GMT

In my experience (iPhone XS) i get booted whenever the app loads, I would not recommend it, you might be lucky but im not sure.

Re: iOS app 2.7.1

paddos — Sun, 20 Jan 2019 05:24:36 GMT

Still no change on IPad. Long load time, thumbnails go black randomly, and crashes!!!!

What a mess!

Re: iOS app 2.7.1

paddos — Sun, 20 Jan 2019 05:26:25 GMT

Sticking with 2.5.5 ... last fully functional version.

Re: iOS app 2.7.1

Dannybear — Sun, 20 Jan 2019 06:13:49 GMT

Updated the iPad Air 2 running latest iOS and no changes of performance observed. Glad I stuck to repairing the IPad ages ago than update to the latest model.

Re: iOS app 2.7.1

AncientGeek — Sun, 20 Jan 2019 10:55:41 GMT

Same observations here on my 2018 11” iPad Pro. 30 seconds to start up and become usable. Frequent crashes. Library images slow to become available. Missing snapshot and record buttons in live view.

V2.5.5 starts up in 6 seconds on my 2017 10.5” iPad Pro

Re: iOS app 2.7.1

RChobby — Sun, 20 Jan 2019 15:13:19 GMT

Sounds like fail to me.
Too bad. I’ll stick with 2.6.3.

Re: iOS app 2.7.1

AncientGeek — Sun, 20 Jan 2019 21:57:49 GMT

@AncientGeek wrote:

Same observations here on my 2018 11” iPad Pro. 30 seconds to start up and become usable. Frequent crashes. Library images slow to become available. Missing snapshot and record buttons in live view.

V2.5.5 starts up in 6 seconds on my 2017 10.5” iPad Pro

Update...

I noticed that some of my cameras did now display the snapshot and record buttons, but three cameras at one house did not. That house has one Arlo Q Plus and one Original Arlo and Arlo Pro on an original Arlo base. Since the Q Plus also was missing the buttons, it made no sense. I checked all of my other cameras and they appeared to be displaying the snapshot and record buttons now. So I went into iOS settings, general and looked up the Arlo app. I decided to delete the app and data from there. I have deleted the app before, but by holding it until it wiggled and touching the x to delete it. I assume these are equivalent actions. Anyway, when I downloaded the app again, even though I had deleted the data, the app automatically logged me into my account when I started it. Arlo must store some data on iCloud. Either that or deleting app data doesn’t actually delete it. Perhaps data stays in memory since I did not power cycle my iPad.

However, after reinstalling the app, the snapshot and record buttons now show up in live view for the cameras where they previously did not show up. So I appear to have those buttons back with V2.7.1.

Re: iOS app 2.7.1

Shavy — Mon, 21 Jan 2019 01:59:40 GMT

Loaded iOS 2.7.1 today. Big mistake. I have 4 cameras. No matter which camera I request a playback, the same clip keeps playing. I have tried reloading the Arlo app with no success. I’ve reset the base station too and no luck. Wish I could roll back to a previous version.

Re: iOS app 2.7.1

AncientGeek — Mon, 21 Jan 2019 02:18:14 GMT

@Shavy wrote:
Loaded iOS 2.7.1 today. Big mistake. I have 4 cameras. No matter which camera I request a playback, the same clip keeps playing. I have tried reloading the Arlo app with no success. I’ve reset the base station too and no luck. Wish I could roll back to a previous version.

That’s an odd problem. Make sure you delete the app data and reboot your device before reloading the app.

It isn’t easy, but if you have a good backup from prior to the release of V2.7.0, you can erase your device and restore it from that backup. I did that back in October after the V2.6.0 debacle. I still keep V2.5.5 on that iPad for comparison and use when Arlo spits out another loser version...until they fix it.

Re: iOS app 2.7.1

JPC — Mon, 21 Jan 2019 08:21:49 GMT

I did a clone on iOS App 2.5.5 from my backup device to my family and friends.. So far it's working well for them with no complaints yet.. They just could not believe the difference though how stable it is compared to iOS App 2.7.1..

Re: iOS app 2.7.1

gsw42489 — Mon, 21 Jan 2019 10:45:55 GMT

Still no manual record button in the live view of my Pro or Pro2 after the latest update 2.7.1....Arlo has been advised and stated they were working on a fix? Where’s the fix? For the potential safety of my family and I, please bring back the manual recording for iOS devices. We have a Protective Order against my girlfriend’s ex husband who we got word was stalking the house....so manual recording is a huge plus when one of us is leaving the home. Not to mention it helped us record gun shots heard for police officers to hear/check the area a few weeks back. Please roll out another fix for this, otherwise I will go find another alternative recording device. I’ve overall been very pleased with Arlo cameras so far-but the manual button is imperative for safety. Thank you!

Re: iOS app 2.7.1

AncientGeek — Mon, 21 Jan 2019 11:02:42 GMT

This is really weird. After finally seeing manual record and snapshot buttons on Live View for all of my cameras yesterday, today several of my cameras lack those button choices again. I see a microphone icon, but not the record or snapshot. Many of my other cameras do display those buttons today. This is clearly an intermittent problem of some sort. Very weird. I’m seeing the problem on different age and models of cameras. Battery and wall powered. No apparent model specificity. I haven’t tried to look at firmware versions to see if there is any link there.

Re: iOS app 2.7.1

Ht70 — Mon, 21 Jan 2019 11:28:32 GMT

Yes my iPhone app is doing the same very frustrating

it it plays the last video constantly and you can’t choose any other video to play ?

Re: iOS app 2.7.1

gsw42489 — Mon, 21 Jan 2019 11:36:07 GMT

My Library of playback videos seems to be working just fine. On occasion it will show no recordings for the current day, but if I kill the app and reopen it...they appear as normal.

Re: iOS app 2.7.1

AncientGeek — Mon, 21 Jan 2019 11:41:57 GMT

@Ht70 wrote:

Yes my iPhone app is doing the same very frustrating

it it plays the last video constantly and you can’t choose any other video to play ?

I have not seen this behavior. I just tried it on my 11” iPad Pro and my iPhone XS. Different videos played when I chose them from the library.

Have you tried to delete the app and all of its data, power cycle your mobile device and them download and install the Arlo app again? Perhaps there is some corrupted data causing your problem.

Re: iOS app 2.7.1

Ht70 — Mon, 21 Jan 2019 11:55:49 GMT

Yes I have reset base station deleted app still does the same thing it will only play the most recent recording from each camera not the recording selected

Re: iOS app 2.7.1

Dannybear — Mon, 21 Jan 2019 12:09:43 GMT

Observing same issues on iPhone 5s, can access earlier videos while they play by swiping. If I choose an earlier date recording to play, from the library, it only plays the latest recording. If I click on download the correct video gets chosen.

Re: iOS app 2.7.1

AncientGeek — Mon, 21 Jan 2019 12:13:17 GMT

@Ht70 wrote:

Yes I have reset base station deleted app still does the same thing it will only play the most recent recording from each camera not the recording selected

It seems unlikely that issue would be related to the base station or cameras. I’m not an expert in Arlo software, but architecturally, it seems like the app and the cloud sevice would be the only two entities involved in playing videos from the library...assuming they were recorded properly.

Did you delete the app via the “X” or via iOS Settings, General, iPhone (or iPad) Storage and then locate the app and delete it and all data? Also, did you power cycle your iPhone before reinstalling the app to ensure any memory resident app data was also cleared?