topic Re: No microphone icon on app in Arlo Pro 2

No microphone icon on app

SZZ — Tue, 22 Jan 2019 21:37:44 GMT

The live microphone icon is not there when i go to the live video. I just redownloaded the app and have the latest version. what do I do? That is a huge feature on this camera that i do not have the access to.

Re: No microphone icon on app

JessicaP — Wed, 23 Jan 2019 17:19:59 GMT

Hi @SZZ,

Are you the primary account holder or are you a grant access user? Which camera are you not seeing the microphone icon?

Re: No microphone icon on app

SZZ — Wed, 23 Jan 2019 22:19:13 GMT

The grant access user. I can't see the microphone on both cameras. Does it have anything to do with the primary account holder granting me access?

Re: No microphone icon on app

JessicaP — Wed, 23 Jan 2019 22:47:11 GMT

Which Arlo camera do you have that is having this problem?

And make sure as the grant access user that you have administrative rights.You can read more about it here what privileges you would have: What privileges do my friends have when I grant them access rights in my Arlo account?