topic Re: Arlo smart in Arlo Pro 2

Arlo Smart Rich Notifications Are Not Working

Jeffred50 — Tue, 22 Jan 2019 18:01:25 GMT

I do not recieve the lock screen or vibration notification. I just receive the email notification and I already had that with the basic purchase. The cell phone is set up for those notifications. I have a Samsung 7 cell phone.

Re: Arlo smart

ShayneS — Tue, 22 Jan 2019 18:05:34 GMT

Do you have the camera Active & enabled under Manage Arlo Smart in the settings?

Re: Arlo smart

Jeffred50 — Tue, 22 Jan 2019 19:33:49 GMT

Yes I do. Don't know how the word Rich got in my question.

Re: Arlo smart

ShayneS — Tue, 22 Jan 2019 19:45:17 GMT

Is this issue reoccurring or did it just start? Have you tried to remove /reinstall the Arlo Mobile App and test again?

Re: Arlo smart

Jeffred50 — Tue, 22 Jan 2019 20:54:57 GMT

It's been this way since I added Arlosmart. I reinstalled the app on my phone. The cameras work but now I don't even get an email notifying me.

Re: Arlo smart

ShayneS — Tue, 22 Jan 2019 21:15:37 GMT

Have you checked your rules to make sure push notifications/email alerts are selected? Are the emails going into a spam folder by chance?

Re: Arlo smart

Jeffred50 — Tue, 22 Jan 2019 22:30:03 GMT

The emails are not in the spam folder. I do not see where the email alerts are listed. The push notification is set to people only.

Re: Arlo smart

ShayneS — Tue, 22 Jan 2019 22:48:50 GMT

The push notifications & email alerts are located within the rules of the modes.You will need to go to Mode > Desired Mode/Pencil Icon > Rules > Pencil Icon > Alerts (at the bottom) > Check one or both > Save

Re: Arlo smart

Jeffred50 — Tue, 22 Jan 2019 23:23:54 GMT

Email is back up and running but no phone vibration or notification tone, although they are set in "notifications"

Re: Arlo smart

ShayneS — Tue, 22 Jan 2019 23:32:47 GMT

Are you using the latest Arlo Mobile App 2.7.1?

Re: Arlo smart

Jeffred50 — Wed, 23 Jan 2019 00:29:13 GMT

Yes. I also checked and all the notifications were set on.

Re: Arlo smart

ShayneS — Wed, 23 Jan 2019 00:48:04 GMT

Can you try and clear your cache & test again.

Re: Arlo smart

Jeffred50 — Wed, 23 Jan 2019 01:46:50 GMT

Cleared cahce and tested. Received the emails but nothing else.

Re: Arlo smart

ShayneS — Wed, 23 Jan 2019 16:15:17 GMT

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.