topic Re: Arlo reverts to recording short clips from each camera after multiple uninstalls and reinstalls. in Arlo Pro 2

Arlo Reverts To Recording Short Clips From Each Camera After Multiple Uninstalls & Re-Installs

Genoafire — Fri, 18 Jan 2019 23:11:51 GMT

Arlo pro2 five camera system purchased 5 months ago continual problem after total uninstall and reinstall following the procedures recommended by tech support. Cameras set to record for a fixed time of 120 seconds in each mode. Each camera records as specfied for a few hours then starts to record only short 4-15 second clips. Have done multiple uninstalls and reinstalls (Which takes about an hour to complete each time) of the entire system only to have the same result: Cameras working fine recording for the fixed 120 seconds then after a few hours the recordings revert back to the same short 4-15 second clips. Modem download speed is 100 mbs and all software and Arlo app is up to date. Modem, router, and Arlo base station are all on a UPS. Cameras are all plugged in to house electrical power and show 100% wifi signal strength with base station. Even replaced the Base Station USB cable which solved the problem for a few hours, then back to the same problem.

Re: Arlo reverts to recording short clips from each camera after multiple uninstalls and reinstalls.

ShayneS — Fri, 18 Jan 2019 23:12:46 GMT

Does this physically change in the settings or do the videos reflect the shorter time? Do you have a screenshot of this if so?

Re: Arlo reverts to recording short clips from each camera after multiple uninstalls and reinstalls.

Genoafire — Sun, 20 Jan 2019 18:54:41 GMT

The settings remain unchanged, 120 seconds fixed time selected does not change. To phrase it another way, the actual video length is very short and does not correspond with the settings. The good news is that after my original post I restarted the modem, in addition to the router, and the problem has so far resolved.

Will see if the problem remains fixed over the next few days, months, etc.

Re: Arlo reverts to recording short clips from each camera after multiple uninstalls and reinstalls.

Genoafire — Mon, 21 Jan 2019 21:12:26 GMT

Well 48 hours later with no changes to the settings the base station has again reverted back to only recording 10-12 second videos instead of the fixed 120 second time. Bad base station??

Re: Arlo reverts to recording short clips from each camera after multiple uninstalls and reinstalls.

ShayneS — Mon, 21 Jan 2019 21:52:54 GMT

Are your cameras & base station updated to the latest firmware? Did customer support have you reboot or factory reset the base station?

Re: Arlo reverts to recording short clips from each camera after multiple uninstalls and reinstalls.

Genoafire — Mon, 21 Jan 2019 21:57:06 GMT

Yes, and yes

Re: Arlo reverts to recording short clips from each camera after multiple uninstalls and reinstalls.

ShayneS — Mon, 21 Jan 2019 22:03:11 GMT

Have you tried to set this rule on the Web Portal or on the Arlo Mobile App? If you have not already, Can you try and set it through a web browser and test again.

Re: Arlo reverts to recording short clips from each camera after multiple uninstalls and reinstalls.

Genoafire — Mon, 21 Jan 2019 22:39:16 GMT

Just verified that the web browser settings also show a fixed 120 second recording time and all info agrees between the App and the Browser.

Re: Arlo reverts to recording short clips from each camera after multiple uninstalls and reinstalls.

jguerdat — Tue, 22 Jan 2019 01:10:48 GMT

Short recordings can be due to network issues causing the recordings to cut short. Could be your Internet connection and/or issues with the connection between the base and camera.

Re: Arlo reverts to recording short clips from each camera after multiple uninstalls and reinstalls.

Genoafire — Tue, 22 Jan 2019 17:19:24 GMT

Just pulled the USB flash drive from the back of the base station and checked the videos on my computer. Sure enough the flash drive recordings also show the short videos. This convinces me the base station is defective, either hardware or software as the flash drive bypasses the cloud, router, and modem. The connection between the cameras and base station always shows the maximum wifi bars and when the problem occurs it is with all 5 cameras, one of which is only 10 feet away with no obstructions.