topic Re: Arlo Pro 2 Camera Suddenly Offline in Arlo Pro 2

Arlo Pro 2 Camera Suddenly Offline

Kiwayu — Mon, 21 Jan 2019 17:33:06 GMT

What would make one of my camera’s suddenly go offline outside when everything is plugged in an outlet?

Re: Arlo Pro 2 Camera Suddenly Offline

jguerdat — Mon, 21 Jan 2019 17:55:46 GMT

Potentially cold temperatures but the display for the camera in the Devices tab should say that. Is there a battery installed, too, or just plugged in? Have you tried removing power and plugging it back in to see what happens?

Re: Arlo Pro 2 Camera Suddenly Offline

Kiwayu — Mon, 21 Jan 2019 18:31:18 GMT

It just says offline. Nothing has changed except I added a WiFi extended oddly enough!

Re: Arlo Pro 2 Camera Suddenly Offline

cmitch008 — Mon, 21 Jan 2019 22:33:56 GMT

All of my cameras have done this twice today. After the 1st time I re sunk all the cameras

Re: Arlo Pro 2 Camera Suddenly Offline

JP1970-904 — Mon, 21 Jan 2019 22:39:51 GMT

That just happened to me. The cord went bad in mine and it was only a few months old. I had changed the outlet out that didnt work then i changed the cord and that fixed it.

Re: Arlo Pro 2 Camera Suddenly Offline

JP1970-904 — Mon, 21 Jan 2019 22:40:41 GMT

Change the cords. Mine was doing that also.

Re: Arlo Pro 2 Camera Suddenly Offline

cmitch008 — Mon, 21 Jan 2019 22:44:46 GMT

Mine are not wired at this time. 4 cameras have come back online by themselves 2 have not. I just bought this system yesterday. Not getting the warm fuzzies about it after this.

Re: Arlo Pro 2 Camera Suddenly Offline

ShayneS — Wed, 23 Jan 2019 19:41:41 GMT

Hi @cmitch008

What firmware is the base station & cameras running? To check this you can go to Settings > My Devices > Select the desired device > Device Info > Firmware is displayed

You can open & close the battery door to manually reboot the cameras (Original Arlo Wire Free) Pro, Pro 2 remove the battery/reinsert

When setting up a new system the firmware gets pushed from the cloud. If it does not download immediately, the firmware gets pushed between 3-5 AM Pacific Time.

Re: Arlo Pro 2 Camera Suddenly Offline

jguerdat — Wed, 23 Jan 2019 19:29:02 GMT

@ShayneS wrote:

You can open & close the battery door to manually reboot the cameras.

For the Pro and Ultra cameras, as well as the lights, you must remove the battery to reset the camera. Only the original wireless cameras will reset by opening and closing the battery door since the door has contacts on it.