topic Pro & Pro 2 Won't Charge Battery in Arlo Pro 2

Pro & Pro 2 Won't Charge Battery

Greg123 — Wed, 23 Jan 2019 18:31:33 GMT

1 pro inside house with arlo charge cable and 1 pro 2 outside with aftermarket charge cable both stoped charging around the same time the pro is a year old the pro 2 maybr 6 months,
I've tried multiple cables and receptacles as i have about 8 of them since every camera and charger comes with one .
I have tried all the common sense and simple things
I have 3 other cameras that are fine

Re: Pro and Pro 2 wont charge battery

ShayneS — Wed, 23 Jan 2019 18:33:03 GMT

Hi @Greg123

May I ask what troubleshooting steps you have performed? It will help assist with the situation, thanks

Re: Pro and Pro 2 wont charge battery

LLZEL — Wed, 23 Jan 2019 23:28:19 GMT

what difference does it make on troubleshooting. Why should we have to troubleshoot anyway. These arlo cameras are POS when plugged into AC power. I have 6 pro 2 (after buying HD, than Pro) plugged in and 2 work on AC power. I've been on the phone for hours. I've used nothing but Arlo chargers (5v-9v) chargers and cables. JUNK. I'm ready to throw $1500 into the trash. So spare me the troubleshoot. I haven't had to troubleshoot this much ever on any electronics. Never buying ultra.

And by the way Netgear, no one uses Flash anymore!

Re: Pro and Pro 2 wont charge battery

ShayneS — Wed, 23 Jan 2019 23:22:09 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Pro and Pro 2 wont charge battery

jguerdat — Thu, 24 Jan 2019 01:28:18 GMT

@LLZEL wrote:

what difference does it make on troubleshooting. Why should we have to troubleshoot anyway.

"God helps those who help themselves." - Ben Franklin

If you can't be bothered to do basic troubleshooting, we can't be bothered to even read your blathering.

Re: Pro and Pro 2 wont charge battery

LLZEL — Thu, 24 Jan 2019 16:51:03 GMT

Read my post...I've done nothing but troubleshoot. I spent 2+ hours on the phone yesterday "troubleshooting" everything I already troubleshot for hours prior to that. Change cables, chargers, batteries, cameras. There is obviously problems with arlo pro 2 cameras when used with AC power. It's 20 degrees out and my cameras are 10' on a wall. I just spent 1+ hour on chat with arlo on another pro 2 that quit charging/operating on AC power yesterday. I have 6 cameras. The one pro plugged in has never experienced an issue. Of the other 5 pro 2, 2 have worked connected to AC. and the other 3 have not. I've swapped the cameras with the pro and they work fine on AC, go back to pro 2...error. Today's chat wanted me to take a picture of the charger and upload. For God's sake I told her 10 times it was an Arlo charger that worked with another arlo pro 2 and all the pro cameras with different batteries. ALL ARLO PRODUCTS. They have a junk product and the Ultra forces you to replace everything...horrible