topic Re: Getting a "connection failed" error when trying to live stream camera views from web browsers in Arlo Pro 2

Getting a "connection failed" error when trying to live stream camera views from web browsers

smolikmd — Fri, 18 Jan 2019 19:29:38 GMT

I keep getting a ": connection failed" error when trying to live stream camera views when using IE, Firefox, Chrome, and Brave web browsers.

Tried Safari and get an error stating "Safari can't open the page "https://arlo.netgear.com/#/login" because Safari can't establish a secure connection to the server "arlo.netgear.com".

Same response as above at "my.arlo.com".

I do not have KB4471331 installed. Running Windows 7 Enterprise SP1. All Arlo firmware is up to date. Flash enabled/updated. Browsers are up to date.

Mobile app works fine when live streaming camera views.

Seems to be a Netgear secure host issue?

Re: Getting a "connection failed" error when trying to live stream camera views from web browsers

jguerdat — Fri, 18 Jan 2019 19:29:50 GMT

What antivius/firewall software are you using?

Re: Getting a "connection failed" error when trying to live stream camera views from web browsers

smolikmd — Fri, 18 Jan 2019 19:30:02 GMT

Good call. Running Symantec locally but WebSense at a corporate network level. No Windows firewall. Disabled my corporate network connection and hotspotted to my phone and was able to live stream. Never been blocked like this before at other sites. I'm new to Arlo as of yesterday so hadn't tried streaming on a PC before today. Thank you.